×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Nortel BCM50 Call Center Reporting fail to complete installation

Nortel BCM50 Call Center Reporting fail to complete installation

Nortel BCM50 Call Center Reporting fail to complete installation

(OP)
Hi,

We have issue with Reporting Call Center (CCR) with BCM50, we have reinstall the whole RCC server and it is stucked when trying to retrieve historical reporting during the install

We have the BCM 50 installed and RCC verification tool does not report any error , however when downloading data from the server to the reporting workstation , no data is downloaded and the system is reporting the following error message:

Error! Connection to Contact Center Failed - Retrying (8).

Any idea what can be this issue ?

Thank you.

RE: Nortel BCM50 Call Center Reporting fail to complete installation

(OP)
Yes, but still the same issue

RE: Nortel BCM50 Call Center Reporting fail to complete installation

What version of Microsoft Windows are you using?.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.myfreesites.net
linkedin

RE: Nortel BCM50 Call Center Reporting fail to complete installation

Make sure the password is the same in RCC and BCM contact centre
Eg. CCRS

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close