Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Avaya 1738 error code resolution

Avaya 1738 error code resolution

Avaya 1738 error code resolution

When a user tries to transfer a call using Avaya Agent he gets this error everytime. I need a resolution to this and any help would be greatly appreciated!

17:42:40 G711MU ss:off ps:20
rgn:239 []:38170
rgn:1 []:2210
17:42:40 xoip options: fax:T38 modem:off tty:US uid:0x51227
xoip ip: []:2210
17:42:40 idle station 7009176 cid 0x33c0
17:42:40 calltype 4138#, no match
17:42:41 dial
17:42:41 denial event 1738: Conf/xfer unstable calls D1=0x9c3c D2=0x33da
17:42:41 transfer station 7072705 cid 0x33da
17:42:41 hold station 7072705 cid 0x33da
17:42:41 unhold station 7072705 cid 0x33c0
17:42:41 G711MU ss:off ps:20
rgn:235 []:10092
rgn:1 []:2234
17:42:41 xoip options: fax:Relay modem:off tty:US uid:0x3415d1

RE: Avaya 1738 error code resolution

What is the process the agent is following? Do they put the call on hold first and try calling the other party to perform a warm transfer?
What is the agent calling (vdn, station, hunt)?
Has the agent been able to call that extension before? Are other agents able to call the extension without issue?

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close