I'm new on MiCC however worked on MiVB before. I have setup MiCC but struggling with UPIQ and request your assisted. All my configs are working expect UPIQ. My setup are as follow: Two UPIQ port 5020. Calls hid Voicemail which have have Support, Sales, Finance and Marketing. I have setup UPIQ under Support: Inqueue workflow
initial delay: 10 sec
Customer to update: Default UPIQ subroutine
Frequency to update callers: 20
Anything that I miss?