Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here





I'm new on MiCC however worked on MiVB before. I have setup MiCC but struggling with UPIQ and request your assisted. All my configs are working expect UPIQ. My setup are as follow: Two UPIQ port 5020. Calls hid Voicemail which have have Support, Sales, Finance and Marketing. I have setup UPIQ under Support: Inqueue workflow

initial delay: 10 sec
Customer to update: Default UPIQ subroutine
Frequency to update callers: 20

Anything that I miss?


Do you have an initial RAD playing to the caller before the UPIQ message plays? I think you need to have the caller hearing queue hold music before they can hear a UPIQ message.


Because UPiQ is effectively a message to callers waiting in a queue, if the queue also has RADs programmed the two messages can conflict with each other.
You must either set the timers so they do not conflict or only have either RADs or UPiQ configured for the queue.

Clever men learns what Wise men shares!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close