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Operator after hours

Operator after hours

Operator after hours

Hi all.

I would like to route calls whose destination is the console operator to a business hours message when called after hours for a 3300 on rel MIVB8.
I am thinking of creating a RAD message. My challenge is how to make the RAD play after hours automatically. Does the VM Business Hours Settings work for this?

Thank you.

RE: Operator after hours

You can program the schedule for night service so that the operator will go in Absent
and in call rerouting 1st alternative select for example#5 and program all filed with This value. and the rad directory number.
and don't forget to create another schedule for day service timing.


RE: Operator after hours

When the operator closes the application it will go automatically into Night1 service. Program a rad as Night1 in Call Rerouting Always for the destination. The operator decides when de console is in Dat or Night service. We have bad experiences with automatically Day/Night service.

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