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CMS R18 Agent Name(s) or Agent ID Grayed out

CMS R18 Agent Name(s) or Agent ID Grayed out

CMS R18 Agent Name(s) or Agent ID Grayed out


having issues with figuring out how to get access to 'change agent skills' screen, within screen there is a option to 'use for one or more agent(s)' but is grayed out. I have checked user authority within 'features access' and user has both read and write but still gets grayed out option that can not be checked.

what am I missing? Attachment has is using a different user id and works and another user gets grayed out option.

RE: CMS R18 Agent Name(s) or Agent ID Grayed out

Not trying to be funny, but did you checkmark the box for Use for one or more Agent(s)?

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