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2050 Soft Phone Ringing Issue

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SharkySeph

SharkySeph

Technical User
Jun 28, 2019
40
US
Hello All!

So we are currently on Rls 7.6 and ran into a small issue that I cannot seem to figure out regarding the 2050 IP Soft phone for Windows (4.4 Rls 9 - latest release). When an inbound call occurs we only get a single buzz/beep tone instead of any ringing tone indicating a call is coming in. Certain sets just started doing this for no reason.

We've tried uninstalling/reinstalling, checking the TN, and the set options for the soft phone have a ringing tone selected. We've even tried disabling all the other call notifications (like the voice notification, system tray window notification, etc.). A browse around the web and documentation don't mention anything about this.

Any ideas?
 
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I'm not sure about the 2050 soft phone, but I did find this old report that might offer a clue?

Problem
Taurus set 'A' bleeps similar to ACD single ring when ringing Taurus set 'B'

Answer
Taurus sets have the capability of messaging each other -- the tone received is that to inform you the set you are ringing has a message and messaging is set to on . see user guide for Taurus sets for more information.

CLS =(STSD) Set-to-Set Messaging Denied
STSA Set-to-Set Messaging Allowed
Only applies for M3903 and M3904 units (Check if the prompt is changeable)

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
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Thanks Firebird Scambler - I don't see that CLS in the 2050 TNB and bizarrely, the same TN with the same software version will work on certain PCs and not on others.
 
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So, we figured it out. Our soft phones had CLS BUZZ set instead of RNGI/RNGB. No clue why only certain phones were listening to this configuration and others not, but changing them to RNGI fixed it.
 
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