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Routing Specific Incoming Numbers

Routing Specific Incoming Numbers

Routing Specific Incoming Numbers

(OP)
I'm hoping there's a way to do this. As we are still working from home, we realized that there are a few calls that come in to reception that need to be transfered to one of the partners but with no one there we need to take those specific calls and route them to either the partner's extension which has mobile twinning enabled or straight to their mobile number. Is there a way in IPO to pick up that specific CLI when it comes in to reception and have it instead route over to the partner?

Thanks,

RE: Routing Specific Incoming Numbers

Make a new Incoming Call Route
Incoming Number is an Asterisk *
Incoming CLI is the incoming caller that you want to route to a specific destination
Set the destination on the Destinations tab

You might want to add a Time Profile so the partner doesn't get their calls 24x7, just during reasonable office hours, and go to voicemail otherwise

RE: Routing Specific Incoming Numbers

(OP)
Thank you, I tried that, replicated it to the secondary server as well but it did not work when I tested it. I thought it might have to do with the reception line being a hunt group but I tested with the call routing to another extension and that didn't work either.

So what I have is as follows

Standard Tab
Bearer Capability: Any Voice
Line Group ID: 5
Incoming Number: *
Incoming Sub Address: blank
Incoming CLI: my home number for testing
Locale: blank
Priority: 1
Tag: blank
Hold Music Source: System Source
Ring Tone Override: None

Voice Recording Tab
Recording Inbound: None
Recore Time Profile: <None>
Recording (Auto): Mailbox <None>

Destinations Tab
Time Profile: Default Value
Destination: My Extension
Fallback Extension: blank

RE: Routing Specific Incoming Numbers

Does your carrier send the 1 in front of the A/C-TelNum ? Do you have a Prefix on the line like 9 or 91 ?

Open System Status, go to Active Calls, call in from your test phone, double click the call when it hits the system. You will be able to see what the phone system considers the incoming CLI, perhaps that is different from what you are putting the the Incoming CLI field.

RE: Routing Specific Incoming Numbers

What type of line?

RE: Routing Specific Incoming Numbers

(OP)
TouchToneTommy, that did it. I had to add the 91. Works like a charm, thanks for the help

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