SharoninME
Technical User
We have an agent who has managed to put themselves in "other" status and is manually accepting calls, instead of having them flow through the system. Any tips on how they did that? Thank you.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
agent in "other" status
- Thread starter SharoninME
- Start date
- Status
Similar threads
- Locked
- Question
- Locked
- Question