Softphone 2

• May 11, 2020

• #2

MBATech173

Technical User

Dec 12, 2008

169

US

A Power User license for starters. This'll allow you to enable Softphone and Communicator for the User.

 

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• May 11, 2020

• #3

budbyrd

Vendor

Jul 28, 2011

1,702

US

Except for a Basic User, a Preferred Edition system license is a prerequisite for any user profile licenses. So it isn't available for an essential addition.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

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• May 11, 2020

• #4

derfloh

Technical User

Mar 18, 2010

5,677

DE

With Essential Edition you need a Softpone license to use IX Workplace in Standalone mode.

http://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/sipphoneinst/user_licensing.htm

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

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• May 12, 2020

• Thread starter
• #5

VoIPP

MIS

Jan 28, 2009

556

US

Reading the IX Client firewall ports document, leads me to believe that the softphone can be connected to the IPO from outside the office without VPN. Can anyone tell me if that is the case?

http://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/sipphoneinst/equinox_ports.htm

 

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• May 12, 2020

• #6

Telecomboy

Programmer

May 8, 2003

4,111

US

Don't get a Power User license. As stated, with essential, you need the Softphone license. I have only set it up with clients using a VPN so not sure how well it works otherwise. It does work well though with a VPN.

 

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• May 12, 2020

• #7

derfloh

Technical User

Mar 18, 2010

5,677

DE

Works well even with just port forwarding.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

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• May 21, 2020

• Thread starter
• #8

VoIPP

MIS

Jan 28, 2009

556

US

I have the softphone license installed but when I go to Enable Softphone on the user the option is greyed out?

What am I missing?

 

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• May 21, 2020

• #9

derfloh

Technical User

Mar 18, 2010

5,677

DE

Does it show as valid in SSA?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

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• May 21, 2020

• Thread starter
• #10

VoIPP

MIS

Jan 28, 2009

556

US

Sure does.

 

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• Jun 3, 2020

• Thread starter
• #11

VoIPP

MIS

Jan 28, 2009

556

US

We upgraded to 11.0.4.3.0 build 3

Under user: Enable Softphone is still greyed out for the user we setup. Enable Desktop/VoIP VoIP client is available. So we have that checked.

I have the Avaya Workspace Client installed on my laptop.

I don't even know if we're on the right the right track here. Apparently for Workspace we have to setup a domain and certificate. I expected this to be much less complicated. I just want to point a softphone to an IP address. We only need one.

I am working with a BP but I'm not sure I have a lot of confidence in the tech.

 

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• Jun 3, 2020

1
• #12

Telecomboy

Programmer

May 8, 2003

4,111

US

Enable softphone will remain greyed out. You need to just have Enable Remote Worker checked. I have this set-up with Equinox working well.

 

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• Jun 3, 2020

• Thread starter
• #13

VoIPP

MIS

Jan 28, 2009

556

US

Thanks for your help Telecomboy.

I am able to get the softphone working inside the office but not from outside.

I am using a MIP on the Firewall so any packets coming from my laptop's IP address are forwarded to the IPO no matter the port.

I've tried with and without SIP ALG.

Not sure what to try next?

 

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• Jun 3, 2020

1
• #14

icet500

Vendor

Aug 25, 2015

335

US

you will need to enable SIP remote ext on the IPO lan which you are using to register. Configure the network topology properly. enable keep alive and enable remote worker for the user.

 

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• Jun 3, 2020

• #15

Telecomboy

Programmer

May 8, 2003

4,111

US

Also the extension needs to be set-up as a SIP extension or it won't work.

 

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• Jun 3, 2020

• #16

icet500

Vendor

Aug 25, 2015

335

US

That is correct. If basic user with softphone license, SIP Ext is needed. If power user license used then no sip ext needed.

 

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• Jun 4, 2020

• Thread starter
• #17

VoIPP

MIS

Jan 28, 2009

556

US

Perfect. It is working now.

The only thing that I wonder is why I cannot park calls? I can place on hold, transfer and merge but Park is greyed out?

 

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• Jun 4, 2020

• #18

TouchToneTommy

Vendor

Dec 16, 2001

7,988

US

In Avaya IX™ Workplace Client IP Office, the Call Park feature is supported using short codes. To
use this feature, your administrator must configure short codes in IP Office Web Manager or IP
Office Manager. For information about short codes, see Administering Avaya IP Office™ Platform
with Web Manager or Administering Avaya IP Office™ Platform with Manager.

Click to expand...

Add a short code, like *72X / Call Park / N / 0
While on a call, in the field where you normally type in a telephone number to call, type in *721 and press Enter. IX will do a blind transfer to Park Slot 1.

This is so stupid, because you have no visual indication of which Park slots are available, so if you pick a code that is already in use you will get an error message and need to try again.

 

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• Jun 4, 2020

• Thread starter
• #19

VoIPP

MIS

Jan 28, 2009

556

US

Thanks,

I used short codes as you suggested and then created a directory entry [P1 - Park 1 / *37*1#], [UP1 - Unpark 1 / *38*1#]

Now user just types P1 enter or UP1 enter.

 

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