I have question on RONA redirect on no answer, I have a skill and it had a VDN, If agent did not answer the call it should route back again to the same skill but with high priority. How can we implement this ?
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.