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Help with error

Help with error

Help with error

(OP)
Hi All,

I just had a BCM450 R6 with all the patches installed in my office. I am trying to get the reporting software working. I can download it and run it but about halfway through the installation I get an error that reads: the type initializer for 'System.Management.MTAHelper' threw an exception and the installation stops. I am trying to install on a PC running windows 10. Any ideas?


RE: Help with error

Windows 10 is not listed as a supported OS.

Did you go through the Pre-requisites for Windows Vista and Windows 7 users at BCM-IP-ADDRESS/apps/business/ReportingforCallCenter.htm ? in case it does work for Win10?

Try installing VirtualBox or alike and install Win7 to it then try the software.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

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RE: Help with error

(OP)
I tried to download and run it on a windows 7 computer I have and am getting a new error now:

"reporting for contact center installation cannot continue without IIS version 5 or later installed"

Any help would be appreciated, I do not know what IIS is

RE: Help with error

I think you are best to read the "Reporting for Contact Center Setup and Operations Guide" that is located on your BCM with all the other guides.

I have a BCM50 and it does not seem to mention Windows 7 in the above guide.....stops support at Windows Vista/Ultimate

Also check out:
Business Communications Manager - Contact Center - Reporting for Contact Center Troubleshooting and Maintenance Guide

Aside from that if it asking you to install IIS version 5 or later then I would try just that.

Maybe you can find some info here too.


________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

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RE: Help with error

(OP)
I installed IIS and retried the installation and now the error is that IIS isn't configured, anyone have any ideas on how to configure it?

RE: Help with error

Did you verify that Windows 7 is supported as noted above?
Did you read the Install guide as noted above?
Did you read the Troubleshooting guide as noted above??
Did you search your issue in the Search field/button above?

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Help with error

(OP)
Yes, windows 7 is supported and I followed the instructions and was able to get the software to download successfully, however, when I run the software I almost get to where I need to be and get the errors in the pics





RE: Help with error

Well it appears to not like one of the 3
-23.31.40.213
-8088
-CCRS

Check this thread out to restart the 2 services.

The only thing I know about RCC is to stay the hell away from it.
So sorry I am not much help on this.




________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

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RE: Help with error

(OP)
Thanks for the guide, we will double check everything and get back next week.

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