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Cisco Call Recording

Cisco Call Recording

Cisco Call Recording

I have both AQM & Calabrio One 10.4 call recording servers that I auto record calls to. Using 8841 & 8851 phones on CUCM 10.5. When the phones are on our LAN, call recording works great. When I take the same phone home, connect it to a Meraki Z3 and tunnel back to the office I have recording issues. The phone work fine and calls sound great when on the phone but the recording only picks up my side of the conversation, sometime just the other side. The PSTN caller is usually not heard and sometimes it will pick them up about two minutes into the call. Other times, neither side of the conversation is heard. Very sporadic. Any idea what might be causing this? Thanks to anyone who may reply.

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