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Nortel BCM 50 Forward No Answer Issue

Nortel BCM 50 Forward No Answer Issue

Nortel BCM 50 Forward No Answer Issue

(OP)
The main line to customers office goes straight to an AA. Once there, caller dials 1 for sales. From there, extension 225 rings 3 times, if no answer, calls forward to a sales group that I set up, extension 475. Issue is, when I dial in, press 1, and the call rings, it forwards for 1 ring, then a message of "the person you are trying to call is unavailable." Checked everything and there are no conflicts. I did notice that the phones in the group say "number->H221. I have no idea what H221 is. Any suggestions?

RE: Nortel BCM 50 Forward No Answer Issue

Check your hunt group 221? Usually 221 is an extension.

RE: Nortel BCM 50 Forward No Answer Issue

(OP)
No hunt group 221

RE: Nortel BCM 50 Forward No Answer Issue

What is your DRT ring count at? could be the culprit
How is path 1 programmed? how it gets to 225?
Does anyone have an Answer key for 225?
What happens if you you remove FNA at 225 to NONE, what happens to the call?

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