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Want Hunt Group to Loop

Want Hunt Group to Loop

Want Hunt Group to Loop

(OP)
Customer wants calls to Hunt Group to never go to voicemail. Calls need to target original HG for 4 rings, roll to secondary HG for 4 rings, then roll back to original group, etc...... What is the best way to do this?

RE: Want Hunt Group to Loop

(OP)
Thank you. I'll double check to see if it's flowing properly.

RE: Want Hunt Group to Loop

the overflow method is what you want. It will continue to ring at the original hunt group once it overflows. Have you thought about queing the calls as well? playing some announcements and letting the caller know their position in que?

RE: Want Hunt Group to Loop

It will continue to ring at the original hunt group once it overflows - no it wont - unless the second group has all users from the first group in it as well.

| ACSS SME |

RE: Want Hunt Group to Loop

Pepp77 are you sure? I was pretty sure that the original hunt group continued to ring, although its not something I have checked recently. Perhaps I am thinking of functionality of perhaps older versions and the new versions don't?

RE: Want Hunt Group to Loop

Yes I am sure (13 years on IPO :))

| ACSS SME |

RE: Want Hunt Group to Loop

I only have 8.... I defer to you... LOL

RE: Want Hunt Group to Loop

Pepp77 is right once it overflows to the second group it will not ring the users from the first group unless they are in the second group. Keep in mind that if you have a single overflow group with say a 15 second overflow it will ring 3 times on the original group, then 3 times on overflow, then back to original for 3 rings, then back to overflow for 3 rings, and continue to alternate forever (with no voicemail and assuming the caller never hangs up).

If you say want it to ring the original group and then stay with the overflow group you have to add the overflow group a bunch of times. If you want it to ring the original group, then overflow, but go back to the original and stay with the original... you actually need a third group that is a copy of the first group that you add to the overflow. You add overflow then the third group a bunch of times.

Most common way I program it is main group with receptionist alone or multiple operators then overflow group with receptionist/operators and whoever you want to overflow too. You overflow to the second group and stay with that second group and eventually go to voicemail or just ring the second group forever. It is kind of rare to have a customer want it to keep alternating back and forth but customers are weird sometimes.

The truth is just an excuse for lack of imagination.

RE: Want Hunt Group to Loop

Well some people owe Z-man an apology and me 30 minutes of my time back. I thought what was being said was wrong so I checked with real phones on a real systems. Overflow does include the members of the original group. At the end of ringing the overflow groups it will loop back to the original group members. Obvious if the overflow occurred because the original group members are all busy/not available you might be right but if they plain aren't anwering then they still get retried on each loop around.

Stuck in a never ending cycle of file copying.

RE: Want Hunt Group to Loop

Well those some people are not me that is what I said it would do 2thumbsup. I have less experience then you guys but I have played with that not to long ago so I knew that is how it worked.

The truth is just an excuse for lack of imagination.

RE: Want Hunt Group to Loop

It will only start ringing on the original group phones, once the no answer timer on the overflow group is reached and the calls goes back to the original group. Whilst it is ringing on the Overflow group the phones in the original group are not ringing.

| ACSS SME |

RE: Want Hunt Group to Loop

"Whilst it is ringing on the Overflow group the phones in the original group are not ringing." - which was the original request, to alternate between A, B, A...

If hunt group A is collective and overflow hunt group B is collective, you don't need to have group A in its own overflow list (if we assume it was collective ringing that was wanted).

But yes, you can have a lot of fun having multiple overflow groups (includng the original group) listed in a variaty of orders. For example, groups A, B and C with agents of increasing skill but also increasing cost so you don't want group C to be answering initial calls unless unavaoidable - so A overflows A/B/A/B/C (crude skills based escalation).

Stuck in a never ending cycle of file copying.

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