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Cisco Unified 500 series system

Cisco Unified 500 series system

Cisco Unified 500 series system

(OP)
We have a client that we maintain and its a Cisco Unified 500 IP phone system. We normally do not work on this type of system but we are helping out the client. The time on the phones is 1 hour behind and we want to fix this for them. There was a process we found to enter some info thru the phone this did not work. Any help would be appreciated. I feel we may need to log in to system with laptop.

RE: Cisco Unified 500 series system

Incorrect time zone setting?

RE: Cisco Unified 500 series system

(OP)
Its been installed for 11 years ???? Not sure that would be the issue-can you tell us where to look in programming...Please

RE: Cisco Unified 500 series system

(OP)
Any one out there ????Tech on site now...

RE: Cisco Unified 500 series system

When was the last on-net CUCM upgrade, Switch, and OS - PC?

What Model UC ?

What model SPA500 Series IP Phones ?

How many users / Are both Switch and PC-LAN Ports being utilized on back of IP phone ? PoE ?

NTP server ? Last upgrade ?

End-of-Life was 05 / 2015....If system is older than 10 years ? Suggest SPA501G

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