Move IPOCC
Move IPOCC
(OP)
OK
So we have been asked to move an IPOCC server from one IPO to another at a different location as the contact centre is moving.
Also we will need to upgrade from 9.1 to 10.1.2.3
I can find no documentation for moving an IPOCC server from one IPO to another, does anyone know if any exists??
The IP address will change so I assume I will need to re-host the licences.
Extension numbers ranges will change also
certificate on upgrade? We did not install the 9.1 IPOCC so I don't know if certs were used or not, but there is no mention of certificates in the upgrade notes from 9.1 to 10.1
I know that certificates only became mandatory in 10.0
Any advice appreciated!
Thanks!
So we have been asked to move an IPOCC server from one IPO to another at a different location as the contact centre is moving.
Also we will need to upgrade from 9.1 to 10.1.2.3
I can find no documentation for moving an IPOCC server from one IPO to another, does anyone know if any exists??
The IP address will change so I assume I will need to re-host the licences.
Extension numbers ranges will change also
certificate on upgrade? We did not install the 9.1 IPOCC so I don't know if certs were used or not, but there is no mention of certificates in the upgrade notes from 9.1 to 10.1
I know that certificates only became mandatory in 10.0
Any advice appreciated!
Thanks!
RE: Move IPOCC
"Trying is the first step to failure..." - Homer
RE: Move IPOCC
We are physically moving the IPOCC server to the new site, rather than installing IPOCC on a new machine.
So I don't think we will need to restore a backup?
Cheers
RE: Move IPOCC
But I wouldn't run encryption on the SIP user as IPO is really bad at handling TLS and SRTP.
"Trying is the first step to failure..." - Homer
RE: Move IPOCC
I am upgrading the IPOCC now but seems to have stalled at installing web user interface.
The whole upgrade has been running for well over 2 hours now.
Also the components Addressbook Server database and Unified Media Database are red rather than green...
RE: Move IPOCC
"Trying is the first step to failure..." - Homer
RE: Move IPOCC
The 2 elements failed as there was a db lock that was not closed automatically. The only session was pgadmin but there was another lock as well that I had to kill off in task manager. Upgrade worked after that and the watchdog reconfigured.
RE: Move IPOCC
DB7: Invalid operation ; Text='ERROR: more then one row returned by a sub-query used as an expression.
Any help plz..