So we have been asked to move an IPOCC server from one IPO to another at a different location as the contact centre is moving.
Also we will need to upgrade from 9.1 to 10.1.2.3
I can find no documentation for moving an IPOCC server from one IPO to another, does anyone know if any exists??
The IP address will change so I assume I will need to re-host the licences.
Extension numbers ranges will change also
certificate on upgrade? We did not install the 9.1 IPOCC so I don't know if certs were used or not, but there is no mention of certificates in the upgrade notes from 9.1 to 10.1
I know that certificates only became mandatory in 10.0
Any advice appreciated!