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UCX 250 going down on regular basis.

UCX 250 going down on regular basis.

UCX 250 going down on regular basis.

Hi guys, I need some ideas on this. I've got support from the distributor, but I thought I'd try this forum also. I have a customer with a 6 month old UCX250 (recently updated). 3 times in six weeks the UCX has "gone down".

The system is set up as a ucx 250 (PRI) and infinity one with ethernet port 0 plugged into the customer LAN. All digital phones with the BCM50 style DG with 2 - 32 port emetrotel expansions connected and is also on the customer LAN using eth port 1

At the time of failure (for at least the last 2 times), the PRI shows possibly full. (the dashboard graph doesn’t show a precise number)

All calls are dropped and all phones cannot make calls in/out or to other extensions. (it acts as though the digital gateway has lost connectivity to the UCX).

The digital gateway is reachable via browser and seems stable.

The UCX is reachable via browser, however, if you move off of the dashboard screen to another tab, the page becomes unresponsive and does not let you back in. If you open a different browser, it lets you in but becomes unresponsive again if you move from the dashboard.

All services show as being up and running on the dashboard during the outage

Restarting the telephony service solves all the issues, phones are able to call out and inbound calls work again.

Anybody experience these symptoms or have any ideas? The place is so busy, I have to get it running immediately and can't really troubleshoot it much.

RE: UCX 250 going down on regular basis.

Based on your description, there is a problem with the telephony service. The next time this happens, use the command "Restart with diagnostics" to restart this service and then escalate the problem to E-MetroTel support.

RE: UCX 250 going down on regular basis.

I reported this to support, and a few days later was informed of a patch for systems using PRI's. I applied, and no issues for 4 weeks...fingers crossed.

RE: UCX 250 going down on regular basis.

Thanks for updating!!!


Toronto, Canada

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