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ACCS Reporting

thread940-1799266

ACCS Reporting

ACCS Reporting

(OP)
Is there a way to customize a report for the supervisor? and Import them all in one report only?

RE: ACCS Reporting

No. Not Really in ACCS.
You can however use a third party report creation tool and query the reports database with an odbc connector.
Get one with a decent wallboard thrown in while you're at it.

remembering Intrigrant 2019

RE: ACCS Reporting

(OP)
hi holdmusic!

Do you know how where to find the call abandon of all the agents when generating a report? historical or real time.

RE: ACCS Reporting

Pretty sure it's covered under an agent detail report.

remembering Intrigrant 2019

RE: ACCS Reporting

agent performance > call returned to q due to time out

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