×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

ACCS Reporting

ACCS Reporting

ACCS Reporting

(OP)
Is there a way to customize a report for the supervisor? and Import them all in one report only?

RE: ACCS Reporting

No. Not Really in ACCS.
You can however use a third party report creation tool and query the reports database with an odbc connector.
Get one with a decent wallboard thrown in while you're at it.

remembering Intrigrant 2019

RE: ACCS Reporting

(OP)
hi holdmusic!

Do you know how where to find the call abandon of all the agents when generating a report? historical or real time.

RE: ACCS Reporting

Pretty sure it's covered under an agent detail report.

remembering Intrigrant 2019

RE: ACCS Reporting

agent performance > call returned to q due to time out

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close