Hello everyone! just having an issue with hosted Avaya. The client would like to have their internal and external calls use ringtone 1 for inside calls and ringtone 8 for external calls. So I created a ringtone plan and set the line in the "incoming call route --> Ringtone override" to the plan I created but it changes nothing. So I then when to the User ----> Telephony ----> call settings and changed the "outside call sequence to ring tone 8" and changed the "inside call sequence" to ringtone 1..... Again, no change..
have any of you saw this before? it's a hosted off-prem server edition 22.214.171.124.
Thanks a lot for stopping by my thread!
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