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Re: REL 11.0.4 - Short Code - Dial Extension - 0

Re: REL 11.0.4 - Short Code - Dial Extension - 0

Re: REL 11.0.4 - Short Code - Dial Extension - 0

(OP)
I have configured a short code “0” feature “Dial Extension” for the Operator, however, I have several users who get “Call barred”, the only explanation I am seeing is that those users are barred from making international calls beginning with zero. I was of the impression that the feature would look internally and not externally.
Please assist

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

If they have a user shortcode of 0N or equivalent, this will be matched before the system 0 shortcode for the Operator.

| ACSS SME |

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

If they have a 0N user shortcode barring international calls I would think a 0 user shortcode would work. If you have a 0N user shortcode but a 0 system shortcode it won't work because user shortcodes override system shortcodes.

Conversely instead of barring 0N only allow 0 for extension so once you hit 0 it dials the operator and won't let you continue to dial... it depends are you barring the 0N at user level or ARS level?

The truth is just an excuse for lack of imagination.

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

(OP)
Pepp77 & critchey...
Thanks for responding, you are both correct, there is a 0N user shortcode and a 0 system shortcode and its barred at ARS level...
That said, how do you only allow the 0 for extension?

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

Remove the 0N and enable 'outgoing call barr' at the users telephony tab.

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

(OP)
Okkie26: I don't want to bar all outgoing calls for the users, only international calls...prefix '0' & '1'

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

Then use a different code (9) for the receptionist.

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

Do you use an access code to dial out?
Mike

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

Try 0; / Dialextn / Operator's extension number
0N / barred

Perhaps dialing 0 and nothing afterwards will time out and go to the Operator, but an international call starting with 0 will be cut off after the 2nd digit

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

OK if you use 9 to dial out the 0N shortcode that is barred shouldn't even be in the user shortcode. You should have a second ARS table with 0N barred and users that you want not to make international calls should have a 9N user shortcode pointing to that ARS table. Then the system 0 shortcode will work.

As usual the more information you give the easier it is for us to help.

The truth is just an excuse for lack of imagination.

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

(OP)
Critchey - So just to be clear, it should not be Call barred at the User Rights but at ARS table level only, correct?

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

Personaly I strongly recomend that all call baring is handled at the system level & you then add user shortcodes as overrides to those users who need them.
this means that when a new user is created if you forget to change anything the system "Fails Safe".


Do things on the cheap & it will cost you dear

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

(OP)
I follow you IP Guru

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

Yes you should be barring the 0N at the ARS level not the user level because you are dialing 9N which goes to the ARS. If you have a 0 shortcode dial the operator then if they dial 0+ a number it will simply dial the operator at 0 and not allow the additional digits anyways.

So the opposite way as I proposed which would also work obviously. Make the default ARS barr 0N and people who dial international you use a user shortcode to override to the ARS that allows it. I guess the question is it more important to barr international calls or allow them as to which way you choose to set it up but either way works.

The truth is just an excuse for lack of imagination.

RE: Re: REL 11.0.4 - Short Code - Dial Extension - 0

(OP)
Thanks Critchey

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