Extension ID is assigned by the system starting at 8000 and incrementing up for VoIP extensions. Extensions ID should not be altered as it can cause issues just leave it alone. Why does it matter?

Taken from help files:
"Extension ID The physical ID of the extension port. Except for IP extensions, this settings is allocated by the system and is not configurable."

The truth is just an excuse for lack of imagination.

I have a user who was complaining she needed a new phone - the LCD was scratched. We gave her a new phone, an Avaya 9611G. Plugged in the phone and it has a different Extension ID of course, that was pointing to a different user extension - presumably the one that the phone was initially setup to use. So I was trying to determine if I should change this new phone's Extension ID to point to her original phone's Base Extension? Her other, now tossed phone, Extension ID is still in there and still pointing to her Base ID. However, I am stuck on how does the system even "attach" an system Extension ID to a phone? Once an Extension is assigned, how does the system continue to associate that phone w/that Extension ID? Is it by Mac? I tested the idea of it being a physical port with my own phone - *36 and plugged it into a different LAN port and it connected fine w/o any changes so that leads me to think it is not a physical port; which is why I am asking.

When a phone is disposed, should I delete the extension that was assigned to it so it gets re-assigned?

I am obviously new to all this so please excuse my ignorance.

Thanks

OK when you say "extension ID" you are not talking about the same thing I am. You are talking about "base extension" not "extension ID" hence the confusion.

Base extension is stored in the phone itself. Once you log in the first time with a phone it saves the base extension. You can default the phone or use the craft menu to log out of the base extension it was logged into and then it should ask you to login again. Either way use the CRAFT menu.

The truth is just an excuse for lack of imagination.

No don't just delete extensions in the system that is the wrong way to handle it. It needs to be handled on the phone itself. If you delete the extension it will always ask you login each time the phone boots because that previous extension doesn't exist anymore.

The truth is just an excuse for lack of imagination.

Ah, OK. I had it in my head it was the Extension ID that was being used by the IPO to associated with the phones. I'll try a clear and see what happens. Thanks.

Don't do a clear, just do a logout. Then login the correct extension.

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