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Panasonic TDE600 and Spectralink 8440

Panasonic TDE600 and Spectralink 8440

Panasonic TDE600 and Spectralink 8440

(OP)
Any advice or help appreciated on this. Our customer is changing their Avaya IP phone system over to a TDE600 . They currently have about a dozen Spectralink 8440 handsets with
wi-fi around the building that is working perfectly. They have a large investment in the Spectralink phones and related hardware so I am trying to help them reuse the equip. I have purchased a SIP extension license and installed the SIP EXT32 in the virtual slot. Will the Spectralink phones work as a SIP extension on the TDE600 and is there something I need before I proceed.

Thanks in advance

Harry

RE: Panasonic TDE600 and Spectralink 8440

Yes the will work. Each extension on the spectra has a sip extension on the Panasonic

How are you putting in a tde, they are end of life, you should be using a NS 1000 with tde620 expansion box if you needed analogue phones

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Thank you! So if there are 12 handsets I will need 12 SIP extension licenses, sound right?
I am currently only certified on the ns700. But even speaking with panasonic tech support they never gave me that option of using a tde620 cabinet for analog phones. Didnt realize this was possible. Anyway thank you again

RE: Panasonic TDE600 and Spectralink 8440

The Ns700 might cover it. What is the number of extensions needed

Yes 12 dect will need 12 sip extension license

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Too late . We are cutting over the Avaya to Panasonic on the 31st. TDE600 & 620 .About 150 analog phones and 40 500 series phones. My knowledge on the Spectralink and setting up SIP extensions is sketchy at best. Panasonic will help but understandably not offer support on the Spectralink side. Would you be available for some billable phone support if needed regarding SIP ?

Thanks

RE: Panasonic TDE600 and Spectralink 8440

I will help as much as I can. If you have the old sip extension and password and setup on the tde it will make it easier, especially if you can use the same ip for the Panasonic as the old system

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Thanks - Do you mean the SIP extension and password that the Spectralink is using with the outgoing Avaya G700 ? Maybe I can get that from the current Avaya tech.

This is a residential care facility that on January 1 transfers to new ownership. Phone system , routers and network switches are being changed including a new voice & data provider.

We are handling the voice side of this transition . There will also be a new IT guy.

RE: Panasonic TDE600 and Spectralink 8440

Yes and the port and ip the system is using for sip extension server. If you can match these you wouldn’t have to touch the dect system

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Hi OB Happy New Year-So we have most of the TDE600 up and running. Now my attention is on the Spectralink phones. The outgoing IT guy said on the old Avaya the Spectra phones were using a virtual port and the IPs
were DHCP for each handset. He didnt offer much more than that. Right now I seem to be spinning my wheels.

Can you offer any phone support on this and you can bill me per hour. Customer is anxious to get these handsets operational. 8474170905 Thanks Harry

RE: Panasonic TDE600 and Spectralink 8440

I am in Ireland, I was looking at the phone setup and it looks like it is on the wifi and not a dect version with a separate controller

If so it is straight forward. The phones get dhcp for themselves but they are programmed to go to one address on the phone system

If you don’t have the password for the sip extensions you will have to log on to each phone to program details

If you want to setup team viewer or send me the backup I can see what you have setup

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Hi OB-no luck. I think the issue is with the spectralink side. The Panasonic sip extension side seems set up correctly.

The Spectralink isnt seeing network.

RE: Panasonic TDE600 and Spectralink 8440

Do you have a controller for the Spectra link or are each phone on the wifi only

RE: Panasonic TDE600 and Spectralink 8440

(OP)
I am not aware of any controller . It appears each of the 12 8440 handsets are connected directly thru wi-fi. The handsets were set up as DHCP with the previous setup and can be

set up the same. The IT guy I am working with setup SSID and WPA2-PSK passphrase. We made sure Radio enabled 2.5 & 5 Ghz enabled. Regulatory set to 01 . Saved config and phone reboots.

But it still doesnt even hit his equipment. Under STATUS of handset no IP shows up. I am working with two handsets for now . One handset error message pops up saying that

it does not see any AP's . However access points are all over the place. The other handset error message that says insufficient bandwidth . They are both programmed identically.

I found some material regarding the AP's error message so I will look into it when I get there. Customer may have to just breakdown and get tech support from Spectralink but they

require 4 hour minimum 250.00 an hour . Customer said he would do it but he wants a guarantee it will work so I'm a bit hesitant. Thats where we are at . I will be at site in a couple

hours. Thanks

RE: Panasonic TDE600 and Spectralink 8440

If you connect a laptop to that ssid does it connect and get an ip?

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Not sure how that works. I did see the SSID of the spectra handset on my laptop via wi-fi. I tried to connect to it but it would not connect.

How do I actually do the registration process of the 3rd party sip extension? Is it automatic ? I dont think I can do much more on the Panasonic TDE

RE: Panasonic TDE600 and Spectralink 8440

In the phone You set the extension as user and id and password if the sip extension

You put in the system as sip server and port Number

If you can’t connect to the wifi ssid of the wifi on a laptop then the phones won’t either

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Hi OB - Any thoughts on this ? Using a a micro usb I connect the handset to my laptop . I set up ssid and connect. Using Spectralink tool I programmed the wifi first. Checked handset

and was connected to the wifi getting a strong signal on handset . Then I provisioned the handset . So far so good . Everything saved and entered correctly .

Then I went to the last part which is the SIP identification part. Panasonic SIP extension is 1062 and PW 3800 . I entered the following

username - 1062
address - 1062 (not ip address)
authentication 3800
Label - 1062
cant recall - 1062

As soon as I hit SAVE the phone reboots and seems to crash.I lose internet, signal strength is lost has a red x . Handset symbol is red - I spoke to both Panasonic and Spectralink and

they both say my information entered is correct. Very frustrating .

RE: Panasonic TDE600 and Spectralink 8440

Not sure if it would cause the phone to loose internet but I think address should be 1062@pbxipaddress in the settings

It could be the reboot on the phone is loosing something, if you go back and change only the wifi connection does it work

When you go back into the phone is the settings still there

Definitely not an issue on the Panasonic side at this point, but I know the later Panasonic system doesn’t like short passwords on sip extension

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Thanks .I think you mean the settings of the handset ?..I'll try 1062@pbxipaddress .I dont believe anything gets lost. WIFI settings look good . I'll also try a longer password Thanks

RE: Panasonic TDE600 and Spectralink 8440

Yes sorry. In the handset

What port have you setup in the system for sip server. 5060 or changed to something else

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Did Simple Set-Up option using utility tool for Spectralink . Maybe more specific settings are required . Port 5060 is being used . Should it matter if there are two networks ? One for wi-fi and another for the PBX? Wifi is using --.--.21.65 and the panasonic uses --.--. 20.72 . Anyway its still not working. Maybe they just are not compatible ?

RE: Panasonic TDE600 and Spectralink 8440

It will make a difference if the wifi is on an different subnet and can’t talk to the system

What is the subnet mask on the wifi

They are sip so should have no problem connecting

Can you setup an standard access point on the same subnet as the system on the same switch

Or get a sip soft phone on your laptop like xlite and try connecting from the wifi

RE: Panasonic TDE600 and Spectralink 8440

The Spectralink should work on the TDE series PBX (SIP license should support third party devices)
tested on NS500

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Thanks - I 'll ask the IT guy about the subnets when I see him on Monday . Thanks

RE: Panasonic TDE600 and Spectralink 8440

(OP)
We set up a SIP extension on cell phone using Zoiper similar to xlite. The sip extension works fine. Communicates perfectly with the Panasonic TDE600. We know its not the Panasonic.

We followed Spectralink techs instructions as well as spectralink step by step online instructions. Handsets show full strength from AP's . Provisioning on handset appears correct.

As soon as we enter SIP info such as extension , password etc and SAVE the Spectralink goes bonkers. Says low bandwidth - keeps rebooting by itself - no AP signal.

I spoke to their IT and asked if we could put Panasonic & WIFI on same subnet and he responded absolutely not. I have not asked him why not as of yet.

The AP's were installed 3 years ago and all 12 Spectralink handsets worked on an Avaya Media Gateway 700. The Avaya was replaced by the TDE600

and the network switches and related equipment were replaced by the new IT vendor. AP's around the facility remained the same . If I took a handset to my house and created a local

network would it work on my home wi-fi for testing purposes ?

RE: Panasonic TDE600 and Spectralink 8440

The TDE doesn’t have a media relay in it, that only came out on the NS. Could be it needs to be treated as a external connection and use the media relay. When you check the sip app were you on the same subnet as the system or on the wifi

Can you put in a temp access point that is on the same subnet to test.

The phone shouldn’t go bonkers either way

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Hi OB - Well I am still struggling. Ready to give up and find something else to use. I have a SIP guy trying himself and he is having trouble too.

He asked if I know the firmware and hardware version of a spectralink 8440 that DOES work with the Panasonic TDE600 or TDE200 . Maybe the newer firmware will not work .

We cant get 4.12 or 5.6 to work. In addition some 8440 's I saw online have SYNC and some dont. He says that has nothing to do with this issue.

He is leaning toward the AP's being the issue but has not been able to confirm yet. He did put AP and system on same subnet but still crashes the Spectralink.

RE: Panasonic TDE600 and Spectralink 8440

I don’t see compatibility with the system (sip is industry standard) would crash the phones

There must be some setting that is clashing in the phone

If you put the settings in a phone off site with no access to the system is it still crashing

RE: Panasonic TDE600 and Spectralink 8440

(OP)
Hi OB - We finally got the handsets to work ! There were two issues. The primary issue was the AP's were not configured properly. The IT guy made a few changes in his configuration and that was the key. Only 4 handsets worked and they were version 5.6 . The remaining 8 handsets were 4.4 and didnt work. We will upgrade the firmware and should be good to go.

Anyway just wanted to thank you for your time and input !

Harry

RE: Panasonic TDE600 and Spectralink 8440

Hey, thats great news and thanks for sharing the information about firmware on the handset
Will help someone else in the future
Bet you will be glad to put that behind you.

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