Shared Call Appearances
Shared Call Appearances
(OP)
Hello,
I am attempting to setup two shared call appearances utilizing SIP trunking. I am following the directions provided at https://www.emetrotel.com/tsd/main-categories/shar.... For the most part, I am able to setup the appropriate trunk and inbound route. However, I am unable to use the associated keys to make an outgoing call. (Incoming works fine, and I am able to make one outgoing call which is associated with the first defined outgoing trunk through the extension/intercom key.)
What I am unable to do is to make an outgoing call using the Shared Call Appearance key. When I attempt to make an outgoing call using an SCA key there is no dial tone and the asterisk log shows the following message when I push the SCA key in an attempt to make an outgoing call:
When making an outgoing call, using the extension/intercom key the following is output in the asterisk log:
If outgoing calls are possible via the SCA keys, what configuration step am I missing? A pointer would be greatly appreciated.
Thank you,
Ryan
I am attempting to setup two shared call appearances utilizing SIP trunking. I am following the directions provided at https://www.emetrotel.com/tsd/main-categories/shar.... For the most part, I am able to setup the appropriate trunk and inbound route. However, I am unable to use the associated keys to make an outgoing call. (Incoming works fine, and I am able to make one outgoing call which is associated with the first defined outgoing trunk through the extension/intercom key.)
What I am unable to do is to make an outgoing call using the Shared Call Appearance key. When I attempt to make an outgoing call using an SCA key there is no dial tone and the asterisk log shows the following message when I push the SCA key in an attempt to make an outgoing call:
VERBOSE[2305] chan_ucx.c: 101 ignored keypress on key # NXX-XXXX - wrong state 01 -- or -- VERBOSE[2305] chan_ucx.c: 101 ignored keypress on key # NXX-XXXX - wrong state 20
When making an outgoing call, using the extension/intercom key the following is output in the asterisk log:
VERBOSE[27216][C-00000026] netsock2.c: Using SIP RTP TOS bits 184 VERBOSE[27216][C-00000026] netsock2.c: Using SIP RTP CoS mark 5 VERBOSE[27216][C-00000026] app_dial.c: Called SIP/ucx1/9665 VERBOSE[27216][C-00000026] app_dial.c: SIP/ucx1-0000001d answered UCX/101@101-00000032 VERBOSE[27217][C-00000026] bridge_channel.c: Channel SIP/ucx1-0000001d joined 'simple_bridge' basic-bridge <512e5b20-2afa-4af4-af20-8808b1721b46> VERBOSE[27216][C-00000026] bridge_channel.c: Channel UCX/101@101-00000032 joined 'simple_bridge' basic-bridge <512e5b20-2afa-4af4-af20-8808b1721b46> VERBOSE[27216][C-00000026] chan_ucx.c: 101 moving UCX/101@101-00000032 from key 0 to 5 SCA:1@SCG1Note: There is also a SIP/ucx2 which corresponds to the second SCA key.
If outgoing calls are possible via the SCA keys, what configuration step am I missing? A pointer would be greatly appreciated.
Thank you,
Ryan
RE: Shared Call Appearances
RE: Shared Call Appearances
Thank you for the clarification.
Ryan
RE: Shared Call Appearances
RE: Shared Call Appearances
Thanks for the suggestion. I too had thought of the same solution, except, I'm using 2 digit routes.
For "line1", I have an outbound route defined as the following:
For "line2", I have an outbound route defined as the following:
I also created an "Emergency911" route defined as the following:
This should allow me to dial 911 and have it go out my desired trunks, which are connected to my service provider (fiber) through an FXO-ATA.
Thanks for the reminder, I should have posted a solution earlier in case someone else needed a similar functionality. To me this is not necessarily the ideal solution (I would have liked to be able to push the shared appearance), but at least it is close enough.
-Ryan