IP Phone 1608 could not register to IPO500v2
3

Question

IP Phone 1608 could not register to IPO500v2

MoJHK (Systems Engineer)

(OP)

18 Dec 19 10:14

Dear expert,

New IPO500v2 setup with factory reset linksys poe switch. The 1608 could not register to Ipo500v2.

Did I miss any setting in Linksys poe switch?

teletechman (TechnicalUser) · Answer 1 · 2019-12-18 12:23:07

not a lot to go on but.. Did you run monitor to get a trace of it trying to register? Does it see the IP Office and try to register? Does it get DHCP and what is giving it an address? Do you see it trying to register to the IP Office?
Mike

FocusTechnology (IS/IT--Management) · Answer 2 · 2019-12-18 15:59:09

DHCP config working properly?
Option 242 enabled on DHCP server or DHCP enabled on correct LAN on IPO?

derfloh (TechnicalUser) · Answer 3 · 2019-12-18 16:23:18

Firmware to old?

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

joe2938 (Programmer) · Answer 4 · 2019-12-19 19:54:50

do you get a prompt to enter extension number?

MoJHK (Systems Engineer) · Answer 5 · 2019-12-20 07:48:16

The IP Phone does get the ip address, subnet form IPO500 and these message from monitor,

2019-12-20T15:46:46 4919536mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 ResIP=192.168.17.33
2019-12-20T15:46:46 4919536mS DHCP: DHCP::SetState, 192.168.17.33: Offering->Bound
2019-12-20T15:46:49 4922397mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 H=C81FEAB56593 ReqIP=0.0.0.0 CI=Absent
2019-12-20T15:46:49 4922397mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:49 4922398mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 ResIP=192.168.17.32
2019-12-20T15:46:49 4922398mS DHCP: DHCP::SetState, 192.168.17.32: Bound->Offering
2019-12-20T15:46:50 4923908mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 H=C81FEAB56593 ReqIP=192.168.17.32 CI=Absent
2019-12-20T15:46:50 4923908mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:50 4923908mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 ResIP=192.168.17.32
2019-12-20T15:46:50 4923908mS DHCP: DHCP::SetState, 192.168.17.32: Offering->Bound
2019-12-20T15:46:55 4928048mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 H=C81FEAB567D0 ReqIP=0.0.0.0 CI=Absent
2019-12-20T15:46:55 4928048mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:55 4928048mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 ResIP=192.168.17.33
2019-12-20T15:46:55 4928049mS DHCP: DHCP::SetState, 192.168.17.33: Bound->Offering
2019-12-20T15:46:56 4929558mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 H=C81FEAB567D0 ReqIP=192.168.17.33 CI=Absent
2019-12-20T15:46:56 4929558mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:56 4929558mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 ResIP=192.168.17.33
2019-12-20T15:46:56 4929558mS DHCP: DHCP::SetState, 192.168.17.33: Offering->Bound
2019-12-20T15:46:59 4932417mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 H=C81FEAB56593 ReqIP=0.0.0.0 CI=Absent
2019-12-20T15:46:59 4932418mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:59 4932418mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 ResIP=192.168.17.32
2019-12-20T15:46:59 4932418mS DHCP: DHCP::SetState, 192.168.17.32: Bound->Offering

The Ip Phone did not reach to enter extension after the reboot.

MoJHK (Systems Engineer) · Answer 6 · 2019-12-20 07:58:21

I tried to use the static IP address for the IP Phone, but still don't register in IPO 500

derfloh (TechnicalUser) · Answer 7 · 2019-12-20 10:35:44

Does it pull any files?

Does it show any messages in display?

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

MoJHK (Systems Engineer) · Answer 8 · 2019-12-20 10:45:24

Just count dhcp 1 sec. 2 sec. and turn to press * to program in display after boot up.

Teleco4321 (Programmer) · Answer 9 · 2019-12-20 19:28:46

What release of IP Office and What type of 1608 is it? the 1608 or 1608-I.

MoJHK (Systems Engineer) · Answer 10 · 2019-12-20 21:15:36

RE: IP Phone 1608 could not register to IPO500v2

MoJHK (Systems Engineer)

(OP)

20 Dec 19 21:15

Ipo500v2 R11 and 1608i

derfloh (TechnicalUser) · Answer 11 · 2019-12-20 23:11:50

If it's counting while waiting for DHCP... How is DHCP configured.

Ple provide a complete set of information.

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

MoJHK (Systems Engineer) · Answer 12 · 2019-12-21 00:05:38

I used the dhcp from IPO 500 LAN1
The ip range is for 20 ip phones.

I checked the ip pbone got the ip address and netmask from ipo500 but just can get filess to upgrade it.

MoJHK (Systems Engineer) · Answer 13 · 2019-12-21 00:50:06

Actually the ip phone waited for 2 sec. to get the ip address but didn't why it re-started again to wait for dhcp. This action repeated again and again.

joe2938 (Programmer) · Answer 14 · 2019-12-26 20:22:40

Is this a new 1608 phone? possible that your DHCP scope is incorrect as well.

Westi (Programmer) · Answer 15 · 2019-12-26 21:41:52

Sounds like the phone gets DHCP information (VLAN INFO most likely) on the native VLAN and restarts on the voice VLAN that doesn't supply addressing or option 242.

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

MoJHK (Systems Engineer) · Answer 16 · 2019-12-27 01:26:55

It wasn't look like the dhcp's problem since I tried both dhcp and fix ip and get the same results.

MoJHK (Systems Engineer) · Answer 17 · 2019-12-27 01:27:20

RE: IP Phone 1608 could not register to IPO500v2

MoJHK (Systems Engineer)

(OP)

27 Dec 19 01:27

yes, they are new IP Phones from supplier.

MoJHK (Systems Engineer) · Answer 18 · 2019-12-27 01:29:41

Hi Westi,

We did the factory reset in the POE switch and there was not VLAN in it.

budbyrd (Vendor) · Answer 19 · 2019-12-27 13:08:00

Have you tried programming the phone manually? That will help point to the failure if it works. If it doesn't then your problem is more network or possably programming problems in the IPO. Also turn H323 events and signaling on in your monitor trace to see the handshake between the phone and the IPO.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

MoJHK (Systems Engineer) · Answer 20 · 2019-12-28 03:42:21

Hi Bu4dbyrd,

Thanks for your suggestions.

Actually I did program manually 4 Ip phones and turn on the H323 in monitor. Nothing showed in monitor for they H323 and nothing improved in those ip phones.

Is it something wrong in the programs in the SD card?

derfloh (TechnicalUser) · Answer 21 · 2019-12-28 07:18:50

I guess there is something wrong with the network. Does the phone show any VLAN information? Is it possible to connect a computer with the same IP address and connect to IPO?

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

MoJHK (Systems Engineer) · Answer 22 · 2019-12-29 00:13:18

Hi Derfloh,

There was no VL info in IP Phone and no PC used the same up address with the IP phone.

derfloh (TechnicalUser) · Answer 23 · 2019-12-29 18:38:27

I suggested to install a PC in the same network like the phones and see if it is able to reach the IPO.

There has been an issue that all 16xx switched to use the same MAC address. Perhaps that's the issue?

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

MoJHK (Systems Engineer) · Answer 24 · 2019-12-30 13:23:15

Hi Derfloh,

I can connect a PC to the IPO500 within the same network.

Thanks for your suggestions and I will test the up phones in another ipo500 later.

budbyrd (Vendor) · Answer 25 · 2019-12-30 14:00:23

Sounds like you have a network issue. My next step would be to use a small POE switch to bypass the larger network and connect directly to the IPO.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

janni78 (IS/IT--Management) · Answer 26 · 2019-12-30 14:34:04

It's still unclear where the phones actually get stuck, at what message?

"Trying is the first step to failure..." - Homer

critchey (IS/IT--Management) · Answer 27 · 2019-12-30 17:53:47

What is the HTTP server IP set too?
Does the phone get the IP for the call server and HTTP server?
When you manually setup the phone what did you assign for the HTTP server and call server?
Have you tried defaulting the phone(s) and setting it up again from scratch?
Is H323 gatekeeper enabled under LAN1>VOIP?

You should see the phone grab files in monitor IF you have the proper filters setup (needs more then H323 filters to see this). It sounds like either the DHCP is not setup proper and you might not be giving the phone the correct IPs, or something network related causing the phones not to see the IPO, or we are missing some information you are leaving out. The more information you can provide the easier it is for people to help. It should not be like pulling teeth getting info when you are asking us for help...

The truth is just an excuse for lack of imagination.

derfloh (TechnicalUser) · Answer 28 · 2019-12-31 12:58:59

Compare the DHCP requests of different phones against the requesting MAC addresses.

If all requests are from the same MAC the phones are bricked.

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

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IP Phone 1608 could not register to IPO500v2
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