Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

IP Phone 1608 could not register to IPO500v2 3

Status
Not open for further replies.
MoJHK

MoJHK

Systems Engineer
Joined
Nov 16, 2017
Messages
180
Location
HK
Dear expert,

New IPO500v2 setup with factory reset linksys poe switch. The 1608 could not register to Ipo500v2.

Did I miss any setting in Linksys poe switch?
 
Sort by date Sort by votes
not a lot to go on but.. Did you run monitor to get a trace of it trying to register? Does it see the IP Office and try to register? Does it get DHCP and what is giving it an address? Do you see it trying to register to the IP Office?
Mike
 
Upvote 0 Downvote
DHCP config working properly?
Option 242 enabled on DHCP server or DHCP enabled on correct LAN on IPO?
 
Upvote 0 Downvote
Upvote 0 Downvote
do you get a prompt to enter extension number?
 
Upvote 0 Downvote
The IP Phone does get the ip address, subnet form IPO500 and these message from monitor,


2019-12-20T15:46:46 4919536mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 ResIP=192.168.17.33
2019-12-20T15:46:46 4919536mS DHCP: DHCP::SetState, 192.168.17.33: Offering->Bound
2019-12-20T15:46:49 4922397mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 H=C81FEAB56593 ReqIP=0.0.0.0 CI=Absent
2019-12-20T15:46:49 4922397mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:49 4922398mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 ResIP=192.168.17.32
2019-12-20T15:46:49 4922398mS DHCP: DHCP::SetState, 192.168.17.32: Bound->Offering
2019-12-20T15:46:50 4923908mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 H=C81FEAB56593 ReqIP=192.168.17.32 CI=Absent
2019-12-20T15:46:50 4923908mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:50 4923908mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 ResIP=192.168.17.32
2019-12-20T15:46:50 4923908mS DHCP: DHCP::SetState, 192.168.17.32: Offering->Bound
2019-12-20T15:46:55 4928048mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 H=C81FEAB567D0 ReqIP=0.0.0.0 CI=Absent
2019-12-20T15:46:55 4928048mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:55 4928048mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 ResIP=192.168.17.33
2019-12-20T15:46:55 4928049mS DHCP: DHCP::SetState, 192.168.17.33: Bound->Offering
2019-12-20T15:46:56 4929558mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 H=C81FEAB567D0 ReqIP=192.168.17.33 CI=Absent
2019-12-20T15:46:56 4929558mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:56 4929558mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 ResIP=192.168.17.33
2019-12-20T15:46:56 4929558mS DHCP: DHCP::SetState, 192.168.17.33: Offering->Bound
2019-12-20T15:46:59 4932417mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 H=C81FEAB56593 ReqIP=0.0.0.0 CI=Absent
2019-12-20T15:46:59 4932418mS DHCP: DHCP proxy is NOT possible
2019-12-20T15:46:59 4932418mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 ResIP=192.168.17.32
2019-12-20T15:46:59 4932418mS DHCP: DHCP::SetState, 192.168.17.32: Bound->Offering

The Ip Phone did not reach to enter extension after the reboot.
 
Upvote 0 Downvote
I tried to use the static IP address for the IP Phone, but still don't register in IPO 500
 
Upvote 0 Downvote
Upvote 0 Downvote
Just count dhcp 1 sec. 2 sec. and turn to press * to program in display after boot up.
 
Upvote 0 Downvote
What release of IP Office and What type of 1608 is it? the 1608 or 1608-I.
 
Upvote 0 Downvote
Ipo500v2 R11 and 1608i
 
Upvote 0 Downvote
Upvote 0 Downvote
I used the dhcp from IPO 500 LAN1
The ip range is for 20 ip phones.

I checked the ip pbone got the ip address and netmask from ipo500 but just can get filess to upgrade it.
 
Upvote 0 Downvote
Actually the ip phone waited for 2 sec. to get the ip address but didn't why it re-started again to wait for dhcp. This action repeated again and again.
 
Upvote 0 Downvote
Is this a new 1608 phone? possible that your DHCP scope is incorrect as well.
 
Upvote 0 Downvote
Sounds like the phone gets DHCP information (VLAN INFO most likely) on the native VLAN and restarts on the voice VLAN that doesn't supply addressing or option 242.


Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019
 
Upvote 0 Downvote
It wasn't look like the dhcp's problem since I tried both dhcp and fix ip and get the same results.
 
Upvote 0 Downvote
yes, they are new IP Phones from supplier.
 
Upvote 0 Downvote
Hi Westi,

We did the factory reset in the POE switch and there was not VLAN in it.
 
Upvote 0 Downvote
Have you tried programming the phone manually? That will help point to the failure if it works. If it doesn't then your problem is more network or possably programming problems in the IPO. Also turn H323 events and signaling on in your monitor trace to see the handshake between the phone and the IPO.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

JM2009
  • Locked
  • Question Question
IPO500 IP Phone 1608 LCD display did not clear after release the call
Replies
1
Views
334
Mo. Abdullah
Mo. Abdullah
V
  • Question Question
IPO500v2 integration with Panasonic
Replies
8
Views
299
ipohead
ipohead
JM2009
  • Question Question
Ipo500v2 r10.1 group hunt time
Replies
3
Views
280
IPOriface
IPOriface
TnPtech
  • Locked
  • Question Question
Avaya IP Office -IP phone issue.
Replies
17
Views
2K
MikeeOK
MikeeOK
F
  • Locked
  • Question Question
Bind Extension to single ip phone avaya
Replies
10
Views
872
Faisal noureldin
F

Part and Inventory Search

Sponsor

Back
Top