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Separating DIDs when calling out
3

Separating DIDs when calling out

Separating DIDs when calling out

(OP)
What I need to be able to do in Avaya is have a user be able to select line “A” as outgoing caller ID as Company A and line “B” as outgoing caller ID as Company B. That way they can choose what caller id is presented based on the target of the call they are making. How do I go about this?? Is this possible

Thanks in Advance for your help
IPO 9.0.700.983

RE: Separating DIDs when calling out

Shortcode.

0N, Dial NSxxxxxxx, 0

6N, Dial, NSyyyyyyy,0

RE: Separating DIDs when calling out

(OP)
Ok great I now have added both short codes to the users shortcodes to define each number... next question is how do I map this to the appearance buttons on the handset
I am looking to set A= as Company A
and C= as Company B

RE: Separating DIDs when calling out

(OP)


Did I set this shortcode correctly???... thanks for your help im new to this shortcode stuff

RE: Separating DIDs when calling out

You can't.

RE: Separating DIDs when calling out

Shortcode seems correct.

RE: Separating DIDs when calling out

(OP)
So juts to clarify I cannot choose a particular line out from the the phone menu and have each line represent a different DID??? Is there a way to do this
Im trying to call out with the option of using 2 separate numbers

Both numbers are listed in our ICR not sure if that matters... can I pick the number I am using e.g Appearance Line A is 555.1234 or Appearance Line B is 666.5678 when dialing out??

RE: Separating DIDs when calling out

No, not with a appearance button.

Maye with a dial button that is dialling the shortcode 0 or 6 you created.

This because they' re did's not lines.

RE: Separating DIDs when calling out

(OP)
Okkie26
Thanks

derfloh
What is the MADN button and How would I configure it

RE: Separating DIDs when calling out

Create a dummy user with CA buttons and create a user short code that sends the needed CLI.

On the real user's phone create a MADN button for the dummy user. Then use the MADN button instead of the normal CA button to dial out.

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

RE: Separating DIDs when calling out

(OP)
Thanks for all your help.... last question and i think we are good to go
How do I create the MADN button on the real users phone

RE: Separating DIDs when calling out

Create CA buttons on the virtual user. Then create MADN button on the real phone. It will ask for the mapped user (the virtual one in your case) and if configured as MADN single appearance for the CA button (a=, b=) of the virtual user. If configured as MADN multiple appearance it should only ask for the user.

Just play around a little.

Merry Christmas

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

RE: Separating DIDs when calling out

(OP)
Got it... thanks for all your help

RE: Separating DIDs when calling out

(OP)
So i created a dummy user and created a MADN button on the real phone but when i call the dummy user it goes immediately to VM but ... if I log into a phone with the dummy user then... i can make and receive calls using the MADN Button I have programmed...
Is there a reason why I have to have the dummy user logged into a physical handset for this MADN button to work properly?

RE: Separating DIDs when calling out

You asked for calling OUT with that DID not receiving calls smile

But if you want to also receive calls then create 1 group per DID, point the incoming call route to that group and put the user into the group that you want to ring.

Then you can still decide if you want voicemail on it or not and with VM Pro you can also create a "Leave" point and send it to another mailbox if desired.

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

RE: Separating DIDs when calling out

(OP)
Ill try that thanks

RE: Separating DIDs when calling out

(OP)
I am still unable to call out from the MADN (Bridged Appearance Button) when the virtual user "extension" is not logged into a physical handset... i get a weird fast flashing (green) appearance button and an odd high pitched tone.
If i log into another handset with the virtual user then all works fine i can use the MADN button no issue ... im not really sure why this is... its probably something simple... would someone be willing to remote in to my PC and take a look at things in IPO I would be willing to compensate you for your time if you would like... its just quite important that i get this working properly and it seems i am so close

I can provide you with a free remote sharing session via Zoom or Teamviewer to take a quick look
Thank you all for your help to this point.

RE: Separating DIDs when calling out

I don't think that R9.0 had MADN it was simply bridge appearance and that would not work.

JUST CHECKED
MADN is available as of R10.1

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

RE: Separating DIDs when calling out

OMG... I overlooked your version and didn't figure out that MADN is not available.

Then you have to use another dial prefix or log in as another user.

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

RE: Separating DIDs when calling out

(OP)
I am Updating IPO to v10.1 and will give it a shot again... Thanks for all the help guys... you rock

RE: Separating DIDs when calling out

(OP)
We need to upgrade anyway ...just dreading it because we don't have any back-end vendor support... (Our orig phone vendor says they don't support Avaya anymore) ill be doing this solo.... would you guys have any suggestions on who could assist with updates/configs ect... Like i said im working solo on this and kinda learning as I go ... everyone I talk to says the dont deal with Avaya anymore... just makes it tough... thanks again guys for your help/guidance

RE: Separating DIDs when calling out

You are 9.0 and can go directly to 10 or 11 without a step between.
Just make sure you have the PLDS license at hand and of course a full backup

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

RE: Separating DIDs when calling out

(OP)
Still trying to call out on a seperate did line from the same phone.....Is this possible to do on our current version of IPO using a prefix
Can i call out on a different "separate line" on the same phone using a different prefix using short codes of some sort:
For example:
Dial Prefix 81 xxx-xxx-xxxx then number A shows as line out
Dial Prefix 91 xxx-xxx-xxxx then number B shows as like out

RE: Separating DIDs when calling out

Short Code
8N / Dial / NS1111111111 / 50:Main
9N / Dial / NS2222222222 / 50:Main

RE: Separating DIDs when calling out

(OP)
Got It working with a Prefix and Shortcodes

Thanks everyone for all your help!!!

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