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Record size limit reached, record can not be added

Record size limit reached, record can not be added

Record size limit reached, record can not be added

(OP)
Hi,

I'm having an issue with something I need to do in IP Office and wondered if anyone here knows a way round this.

Our company contains a B2B telesales department and, for reasons I can't change, they have to do their own research and call the business numbers they find directly.
This means we have to deal with a number of 'Please dont call us again' requests per day. We honour these by having a Telesales User Rights collection in IP Office and adding these requests as barred numbers using the short codes section. This has worked perfectly well up until today, when I tried to add another and received the message "Record size limit reached, record can not be added". Does anyone know what the limit is on the number of shortcodes and whether it can be changed? Also, is there an alternative way to do this in IP Office?

Many thanks

RE: Record size limit reached, record can not be added

You could try putting those numbers in the system shortcode section instead of the user right shortcode section.

RE: Record size limit reached, record can not be added

(OP)
Hi Perfs, we have a temporary solution which is similar, putting them in the ARS. Some short codes at user level override the ones at system shortcode level. Basically, at user level there is 9N set to dial (9 gets an outside line), so 9ANYTHING at system short code level is overridden by this. We could move the 9N into system shortcodes but that would have other knock-on effects for us. It works at ARS level for now. We're aware that this will also be finite. We could add additional ARS to let us go beyond the short code limit on a single ARS. We're aware that there could be a performance impact on the system eventually from adding more and more blocked numbers, so that's something we will need to plan for. No-one at the helpdesk we use seemed to know what the actual limits on short codes were. That would be handy to know.

RE: Record size limit reached, record can not be added

According to Avaya there shouldn't be a limit on shortcodes, it only affects the size of the configuration file.

User Shortcodes uses 4 times more configuration space than a system shortcode.
The size of the configuration file allowed depends on your hardware.

There is a limit of 150 shortcodes per ARS though.

"Trying is the first step to failure..." - Homer

RE: Record size limit reached, record can not be added

(OP)
Thanks Janni. That's more useful information than I've managed to extract from the BT IP Office helpdesk!
Don't suppose you know if it's possible to increase the allowed size of the config file?
Also, do you know if the config space used by ARS shortcodes is the same as that used by system short codes?
thanks

RE: Record size limit reached, record can not be added

1) The size of the config is limited by the phycical size of the memory in the IP office so no it cannot be increased
2) This is not the way to implement the do not call register. there are companies arround who will do this for you correctly


Do things on the cheap & it will cost you dear

RE: Record size limit reached, record can not be added

Another better* alternative to using system short codes would be to use Databas integration with VM Pro & then validate all outbound calls against a stored black list.
this black list could also be directly updated from the phone, reducing the admin requirements to the system

(Better than using shourt codes but not as good as using an external service that validates all numbers witht he TPS database.


Do things on the cheap & it will cost you dear

RE: Record size limit reached, record can not be added

(OP)
Hi IPGuru,

Where could I find out more about Database integration with VM Pro? This system was installed for us by BT and I probably only understand a quarter of what's going on in there! It's been enough to do what we needed up to now, with the assistance of their helpdesk. TBH, I thought VM Pro was only in use on incoming calls, not outgoing ones.
Re: Third party vetting - The numbers we are blocking aren't just TPS, they are ones where we've been asked to not contact again. We don't work from bought lists of numbers, so the vetting options I've seen out there don't work for us.



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