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Ring Different Mobiles Based on Time Profiles

Ring Different Mobiles Based on Time Profiles

Ring Different Mobiles Based on Time Profiles

(OP)
Hi we have a customer who is a 24hr Care Workers for Vulnerable Children. In Working Hours calls go to Main Hunt group as normal. Out of Hours there a shift rotation where a different person covers calls with there own mobile until the following morning 9am. To enable this a button is programmed on the phone a to forward calls when the user leaves and a short code to set the correct mobile number.

The issues is on Bank holidays , Christmas etc the office is closed and so no one is able to change the mobile number the system calls. How we have been doing it is every year we have to pre program the Time profiles on the Phone system with a Date and times for all the Holidays. We then use incoming call routes to select these time profiles and set destination to the different Mobile numbers from bottom to top order. As you can imagine this is very time consuming , messy and probable unsupported but does work.

We have currently upgraded them to version 11 and introduced Voicemail pro so should be able to improve this, I'm just after ideas and thoughts on what you think the best way is. The Care workers don't wont to have to get involved or dial in etc but if they have to then so be it.

- Do i create VM Modules for Holidays and then add Days and times and then transfers with all the names of the care works and telephone numbers and let the customer connect the call flow as required.?

- Set Up a dial in variable to switch to Holiday mode and then call a hunt group with all the Care workers in with Twinning on and enable Mobile Call Guard and tell or workers not on support to turn there mobiles Off?

- Have one user in a Holiday Hunt group and install Equinox on all mobiles and log get the workers to log in as the same user when its there turn then log out ?

- Can I have VM Pro look at an excel spreadsheet Rota and get it to follow the time and dates on numbers from that ?

Any help or advise would be greatly appreciated. I wont to keep this a simple but effective as possible especially due to the nature of there work

Thanks in advice

RE: Ring Different Mobiles Based on Time Profiles

We use a little module in VM pro for out on call. Users dial a code (or a DDI), then press 1 for James, 2, for Bob etc. The system then turns off the forward, amends the forward number and turns the forward back on, then sends an email to the support team saying who is on call.

| ACSS SME |

RE: Ring Different Mobiles Based on Time Profiles

(OP)
Thanks for your reply and sounds like a really good option especially with sending an email as well, Unfortunately the customer doesn't want the end user to do anything as they will forget to login or out and wants it all to be automated like it was with the basic Preferred edition using the in coming call routes

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