Looking for some help with a SIP

Question

Looking for some help with a SIP

rieke137 (IS/IT--Management)

(OP)

24 Oct 19 15:05

I have recently started a new job where they have an Avaya IP Office V10 system. One of the issues that I've been fighting with is a specific SIP extension that doesn't seem to want to dial out. It work internally but when dialing externally it shows "Waiting for line" in the System Status. Additionally, under Alarms, it states "No free channels were available. Outgoing group ID 99002 is located on our secondary IPO server. It has 250 outbound lines available and they aren't anywhere near being used at capacity. That group routes through our primary ARS Main. I think that's how that all works out. Still new to the system.

Additionally, we have 8 SIP licenses and currently have 12 SIP extensions, 9 of which aren't tied to a user. The extension in question looks like it has been allocated a license so I don't think that should be an issue, but I'm throwing it out there just in case.

Anyway, if anyone can point me in the direction of how to get this line configured to call out, that would be awesome. Attached are a few screenshots I grabbed, if that helps too.

Kris

https://files.engineering.com/getfile.aspx?folder=...
https://files.engineering.com/getfile.aspx?folder=...
https://files.engineering.com/getfile.aspx?folder=...

janni78 (IS/IT--Management) · Answer 1 · 2019-10-24 15:30:29

SIP licenses are used for trunks, if you have 8 it doesn't matter if you have 250 channel configured as only 8 calls can pass at a time.

Think you should get a tech to look at it, something seems off.

"Trying is the first step to failure..." - Homer

critchey (IS/IT--Management) · Answer 2 · 2019-10-24 15:58:17

You have at least 2 separate issues going on here.

1) You may have "250 outbound lines" configured but you only have 8 "SIP licenses" so you can only make 8 outbound calls at once. System status shows you have to many channels configured, red means it is still going on despite being date of 9/5/19, and you have a ton of occurrences of trying to dial out but not having enough free channels. You obviously need more SIP channel licenses.

2) It is hard to say what is going on with that SIP extension. Does that user have any user shortcodes?

The more information you can provide the better chance you can get help.

The truth is just an excuse for lack of imagination.

ogTOKYO (IS/IT--Management) · Answer 3 · 2019-10-24 17:17:35

waiting for line means wahtever trunk you're using isn't working.

Check the dial out digit, trace it all the way back, use SSA and monitor. GOOOOOD LUCK!

also check short codes for that USER, you can change what 8 means globally vs locally to user profile.

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derfloh (TechnicalUser) · Answer 4 · 2019-10-24 17:41:40

Do you point from primary server to a line group that is located in secondary server?

If yes, you have to configure inter server routing short codes.

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

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