Call Appearance key question
Call Appearance key question
(OP)
If a user on an IP Office with only 2 call appearance keys has one call on hold or park and an active call, can they transfer the active call? I don't have a system here to test with but I have a client who wants a lot of other keys on their phone.
RE: Call Appearance key question
RE: Call Appearance key question
When I pressed it, the connected call also went on hold pending transfer, but I wasn't able to dial a number on the dial pad - hence the no part. But I was able to access the contacts directory and select a contact. Also worked with using an entry from the call log and with a user key - so seems to be yes but only to a prestored number.
The oddest thing was that in contacts I could actually composed a new contact, enter their number and then use them for the transfer - which seems a lot of work rather than the dialpad just being live.
Stuck in a never ending cycle of file copying.
RE: Call Appearance key question
What if you have a user key for the extension you wish to transfer to programmed on your phone. Can you press the Transfer soft key followed by the user key to transfer the call? or does that still require a free Call Appearance key?
RE: Call Appearance key question
Stuck in a never ending cycle of file copying.
RE: Call Appearance key question
if you only have 1 intercom button, you can not possibly transfer the call....
Your first statement though, is misleading...only 2 call appearance keys has one call on hold or park and an active call,.....
This changes things. If you only have 2 intercoms, and you already have a call on hold, you will not be able to transfer....BUT, if you have a call on hold, and another call comes in (2 intercom buttons) then you would need to PARK 1 of the calls, then go back to the other caller, and now you would be able to transfer as you haev an open appearance button to complete the transfer.
RE: Call Appearance key question
Stuck in a never ending cycle of file copying.
RE: Call Appearance key question
The cutting edge may have nicked an artery..
RE: Call Appearance key question
RE: Call Appearance key question
RE: Call Appearance key question
With this if you have 2 CA buttons you can get one call in and are able to transfer that call.
If you have 3 CA button you can get 2 incoming calls before the next receives busy, and so on.
Held and active calls use a CA button, parked calls doesn't.
"Trying is the first step to failure..." - Homer
RE: Call Appearance key question
Relax Mark, everyone knew what was meant.
RE: Call Appearance key question
Stuck in a never ending cycle of file copying.