Address Already Taken
Address Already Taken
(OP)
I am trying to bring back an agent that was previously deleted.
All fine until I edit the email mailbox, the system comes back with "the entered address is already taken"
Any help would be greatly appreciated.
Thanks
Alan
All fine until I edit the email mailbox, the system comes back with "the entered address is already taken"
Any help would be greatly appreciated.
Thanks
Alan
RE: Address Already Taken
Probably email address was still written in DB. Did you check this? If yes, it could be deleted manually but be most careful when messing with this (be sure to make backup before).
APDS - Avaya Midmarket Solutions
AIPS - Avaya IP Office™ Platform
ACSS - Avaya IP Office™ Platform
RE: Address Already Taken
Yes, I can confirm the address is still in the database, but the last time I dipped into the database it didn't end well, had to restore from backup.
I have raised it with Avaya, but thank you for repying.
RE: Address Already Taken
I wonder to know what will be Avaya response.
I had similar problem but with entry from customer detail table. I manage it by manual intervention in DB (described at: https://www.tek-tips.com/viewthread.cfm?qid=178748... ).
As it happens again few times I raised ticket at Avaya Support - they requested upgrade to latest release what was unacceptable since we have another bigger issue on that release at another customer thus Avaya closed ticket. So once again we used to live with problem instead have it solved.
So, if you could let know result of this issue. Tnx.
APDS - Avaya Midmarket Solutions
AIPS - Avaya IP Office™ Platform
ACSS - Avaya IP Office™ Platform
RE: Address Already Taken
RE: Address Already Taken
RE: Address Already Taken
APDS - Avaya Midmarket Solutions
AIPS - Avaya IP Office™ Platform
ACSS - Avaya IP Office™ Platform
RE: Address Already Taken
The best thing is probably to just change the e-mail address before you delete the agent for example to agent-removedate@company.com.
"Trying is the first step to failure..." - Homer
RE: Address Already Taken
Still not received the script from Avaya.