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Address Already Taken

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alan24

alan24

Programmer
Apr 28, 2004
312
GB
I am trying to bring back an agent that was previously deleted.
All fine until I edit the email mailbox, the system comes back with "the entered address is already taken"
Any help would be greatly appreciated.
Thanks
Alan
 
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Did you try with Watchdog restart? Maybe it will help.
Probably email address was still written in DB. Did you check this? If yes, it could be deleted manually but be most careful when messing with this (be sure to make backup before).


APDS - Avaya Midmarket Solutions
AIPS - Avaya IP Office™ Platform
ACSS - Avaya IP Office™ Platform
 
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I did.
Yes, I can confirm the address is still in the database, but the last time I dipped into the database it didn't end well, had to restore from backup.
I have raised it with Avaya, but thank you for repying.
 
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Hi alan24,
I wonder to know what will be Avaya response.
I had similar problem but with entry from customer detail table. I manage it by manual intervention in DB (described at: ).
As it happens again few times I raised ticket at Avaya Support - they requested upgrade to latest release what was unacceptable since we have another bigger issue on that release at another customer thus Avaya closed ticket. So once again we used to live with problem instead have it solved.
So, if you could let know result of this issue. Tnx.


APDS - Avaya Midmarket Solutions
AIPS - Avaya IP Office™ Platform
ACSS - Avaya IP Office™ Platform
 
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It is currently with the design team, I will post any updates I receive.
 
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Update - Avaya are going to supply me with a script to clear the email ID.
 
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alan24, tnx for sharing update. Looking forward if you will have more details to share.

APDS - Avaya Midmarket Solutions
AIPS - Avaya IP Office™ Platform
ACSS - Avaya IP Office™ Platform
 
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It will still have the agent information in the database even if you delete it so it can do statistics on old agents.

The best thing is probably to just change the e-mail address before you delete the agent for example to agent-removedate@company.com.

"Trying is the first step to failure..." - Homer
 
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Going forward that's a good idea Janni, one to remember.

Still not received the script from Avaya.
 
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