×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

OSV Night Service or other feature?

OSV Night Service or other feature?

OSV Night Service or other feature?

(OP)
Good afternoon!

I'm looking for suggestions. I need an easy way to redirect inbound calls on a single hunt group to an external number just by entering a feature code. I'm thinking that maybe the night service feature of the HG might do it, but I can't find anywhere in the documentation on how to switch that HG into Night Service. The HG is answered on OpenScape Xpert, so I'm thinking if this can be done by dialing one feature code to enable and another to disable, then this might work. But I'm not really familiar with Night Service, so I don't know if it's even possible without an attendant. Maybe there's another way to do this?

This is for an emergency situation, so if the call takers have to evacuate, they hit a button and walk away. Then the calls get routed to some lucky guy's cell phone.

I'm on OpenScape Voice V9 and OpenScape Xpert V6R1.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

RE: OSV Night Service or other feature?

One way to do that on the 4K *MIGHT* be COS Switchover, which you can do with a code, but I run a 24 hour operation so I've never messed with it. In the 4K world you have a Day COS and a Night COS, and same thing for LCR COS (which is routing). Not sure if that is relevant. Also, if your hunt group has an "overflow" destination it might be possible to program that to roll over to a special extension that sends the call over to an outside destination (requires COS auth usually for FWDEXT). On the 4K it is possible to sign phones out of a hunt group (using a code or phone menu) so they are ignored. If that is the case with OSV and you have the hunt group set up to overflow, you may just need to have everyone enter a code to sign the phones out of the hunt group.

These are just ideas that might spur a thought process :)

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close