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IP Office and Voicemail Pro

IP Office and Voicemail Pro

IP Office and Voicemail Pro

(OP)
We just started using three digit extensions in our office that start with 7. On one of our Voicemail pro modules, our menu options are Timeout, 1, 7, 0, #, 2??, 3??,4??, 5?? and 6??. 2?? through 6?? transfer directly to extensions. We want our "7" extensions to transfer directly also. But when a caller calls in and presses 7 it goes directly to another line that we have setup. We don't really want to change the menu options as they have been in place for years. What are options on getting the Menu Option 7 to still work but also enabling the "7" extensions to transfer directly. Is there a way to have the system wait a few seconds on user input before going directly to the 7 option?

RE: IP Office and Voicemail Pro

Add a Menu action, 2 second timeout and ?? in the Touch Tones.
Connect option 7 of Menu Claims Day to this menu.
Connect the Timeout to 7 Transfer Billing Status.
Connect ?? to a Transfer action, with 7$KEY as the target

Caller presses 7 and nothing else, 2 seconds later the call is ringing at Billing Status
Caller presses 7 and more digits, call rings through to 7xx extension

Please line up your actions and lines to things don't overlap and call flow can be seen at a glance. Props for at least changing the name of the Transfer actions to other than Transfer/Transfer*/Transfer**

RE: IP Office and Voicemail Pro

You got 2XX, 3XX, 4XX, 5XX, 6XX and now 7XX.

Time to consider 4 digit numbering?????

Jamie Green

Avaya Registered Specialist Engineer

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