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Negative AR Receipt - Sage 300 2018

Negative AR Receipt - Sage 300 2018

Negative AR Receipt - Sage 300 2018

Hi folks

We have a client who has somehow managed to process a negative AR receipt in AR in Sage 300 2018. They would like to flag the customer as inactive but cannot due to the fact that there are open documents. On printing the age showing customers with a zero balance, the customer balance is zero but there are 4 lines on the age analysis - 3 pre-payments and the negative receipt. One cannot use apply document to fix this as there are no documents to apply. Looking for suggestions. We are thinking that we should process a debit note to a clearing account for the value of the pre-payments and then apply those and process a credit note to the same clearing account and apply the negative receipt to this. Cannot test in our test DB as we cannot re-create this issue as one cannot process a negative receipt.

All suggestions welcome.
Many thanks

RE: Negative AR Receipt - Sage 300 2018

Get a copy of the client's data or create a test database on your client's setup to test. The accounting process sounds correct, though.

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