×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

AVAYA IPO v11 SIP to SIP trunk

AVAYA IPO v11 SIP to SIP trunk

AVAYA IPO v11 SIP to SIP trunk

(OP)
thread940-1773583: Avaya Inbound PRI to Outbound SIP Trunk (to internal IVR)
Hi,

We have 2 SIP trunks on the IPO. Trunk id 17 going towards ISP and Trunk id 18 towards a branch. We have been trying to use the ISP trunk to make PSTN calls from the branch. i.e. Branch --(Trunk 18)---HO---Trunk 17----PSTN.
1. We have created an ICR with blank incoming number and destination "." line id is 18
2. We have created a shortcode 9N and Telephone number N, line id 17 to go towards PSTN.

This is not working and trace shows that the call is hitting the ICR but never passed on to shortcode or ISP trunk 17.
Incoming calls from branch to the local extensions at HO works fine.

Could someone advise on this?

Regards
Saif

RE: AVAYA IPO v11 SIP to SIP trunk

Is the branch sending the 9 when it comes over on trunk 18?
Shouldn't you actually have 9N / Dial / N / 17 go instead to an ARS table that routes through trunk 17?

RE: AVAYA IPO v11 SIP to SIP trunk

(OP)
Thanks for the reply.

1. Yes, it sends 9 along with the actual PSTN number
2. Sorry Im a Cisco guy and have no idea about the ARS table. Please suggest me a simplest way to achieve this.

RE: AVAYA IPO v11 SIP to SIP trunk

How do you dial out of the home system? Dial 9 and number? Dial something else and the number? Just dial the number without any leading prefix?

I'm US based, so I can explain the scenario used here.

Users on the Main system dial 9 and telephone number to make an outgoing call.
Short Code 9N / Dial / N / 50:Main strips off the 9 and sends the telephone number to ARS table 50:Main
ARS table 50:Main has some pattern matching, but basically the entry N; / Dial 3K1 / N / {Outgoing line group (17)}

Similar thing at the Branch system
Short Code 9N / Dial / N / ARS 50:Main
ARS 50:Main N; / Dial 3K1 / 9N / Line Group 18

So the Branch User dials 9-1-800-555-1212. 18005551212 is sent to 50:Main (on the Branch system). 918005551212 is sent to line group 18, which comes over to the Main system. Main system receives 918005551212 and sends 18005551212 to 50:Main (on the Main system) sends 18005551212 on the SIP trunk 17

SIP (and PRI) dialing is done "en-bloc", all digits are accumulated until you are finished dialing them on the phone, and then they are sent out on the line.


RE: AVAYA IPO v11 SIP to SIP trunk

(OP)
Yes we do dial in the same way. 9+PSTN number for the local calling.

I have done following configurations:
1. Incoming Call Route: Line No 18, Destination "." , everything else default.
2. Short code created with 9N/Dial/N/50:Main
3. ARS 50: Main has following entries
a. ?/./Dial/0
b. N/N/Dial 3K1/17

when call comes in from Branch, Line 18 trace shows error "404 Not Found", No activity recorded on Line 17

RE: AVAYA IPO v11 SIP to SIP trunk

I think perhaps entry a is overriding entry b

RE: AVAYA IPO v11 SIP to SIP trunk

Did you try to enable Call routing method "TO Header? And do the users from system b send a valid URI?

SIP messages from system a would be helpful.

Need some help with IP Office? https://www.fwilke.com/home
IP Office SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

RE: AVAYA IPO v11 SIP to SIP trunk

(OP)
TTT
I have tried removing the a) a. ?/./Dial/0, doesnot make any difference.
Derfloh

Did you try to enable Call routing method "TO Header? And do the users from system b send a valid URI? Yes, the routing method is Header.

Here is the SIP trace from the Line 18, nothing on Line 17

9/7/19 2:36:20 PM-959ms Line = 18, Channel = 1, SIP Message = Response, Direction = From Switch, From = XXXXX500@192.168.102.21, To = 955971111@192.168.10.10, Response = 100 Trying
9/7/19 2:36:20 PM-962ms Line = 18, Channel = 1, SIP Message = Response, Direction = From Switch, From = XXXXX500@192.168.102.21, To = 955971111@192.168.10.10, Response = 404 Not Found
9/7/19 2:36:21 PM-197ms Line = 18, Channel = 1, SIP Message = Ack, Direction = To Switch, From = XXXXX500@192.168.102.21, To = 955971111@192.168.10.10

RE: AVAYA IPO v11 SIP to SIP trunk

(OP)
I have following message from the Monitor:

Reason: Q.850;cause=1;text="Unallocated (unassigned) number"

RE: AVAYA IPO v11 SIP to SIP trunk

(OP)
I have been struggling to achieve this pretty simple looking task from last 3 weeks.Please assist.

RE: AVAYA IPO v11 SIP to SIP trunk

As derfloh said you need to post a complete monitor trace to see exactly what is going on. Please post in a .txt file and attach it rather then post it on here. Just giving 3 lines here and 1 line here is impossible to problem solve.

The more information you provide the better on here.

The truth is just an excuse for lack of imagination.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close