"Automatic inquiry" not occurring MICROS 9700 HMS
"Automatic inquiry" not occurring MICROS 9700 HMS
(OP)
Hi everyone,
I'm having an interface issue that I am trying to resolve. I am going from a MICROS 9700 to a COMTROL interface, which uses the standard MICROS PMS interface.
I have a tender setup for the appropriate interface, and when I try to close a charge to it, I get back "CHARGE DENIED". I went over this with the PMS techs and they said that their system is expecting a query, after which you are prompted to say which guest you want to charge, and then the charge is sent through.
There is an option that says "Post 0.00 Transactions to PMS" that is in the tender (this is activated), which states "Set this ON to allow automatic inquiry when an operator attempts to post to the PMS."
I can not for the life of me figure out how to get the MICROS to SEND the "automatic inquiry" mentioned. When I press the tender button, it simply tries to post the amount on the check and so I get the "CHARGE DENIED" message.
I manually tested sending a $0 check to the interface and I do then get a prompt for which guest I want to charge... so it appears that this is what the PMS is expecting.
Thanks for any advice!
I'm having an interface issue that I am trying to resolve. I am going from a MICROS 9700 to a COMTROL interface, which uses the standard MICROS PMS interface.
I have a tender setup for the appropriate interface, and when I try to close a charge to it, I get back "CHARGE DENIED". I went over this with the PMS techs and they said that their system is expecting a query, after which you are prompted to say which guest you want to charge, and then the charge is sent through.
There is an option that says "Post 0.00 Transactions to PMS" that is in the tender (this is activated), which states "Set this ON to allow automatic inquiry when an operator attempts to post to the PMS."
I can not for the life of me figure out how to get the MICROS to SEND the "automatic inquiry" mentioned. When I press the tender button, it simply tries to post the amount on the check and so I get the "CHARGE DENIED" message.
I manually tested sending a $0 check to the interface and I do then get a prompt for which guest I want to charge... so it appears that this is what the PMS is expecting.
Thanks for any advice!
RE: "Automatic inquiry" not occurring MICROS 9700 HMS
ES
RE: "Automatic inquiry" not occurring MICROS 9700 HMS
RE: "Automatic inquiry" not occurring MICROS 9700 HMS
This is working perfectly fine at other properties. But at this one property, we are not getting the msg 37 from Micros. What would be the setting to enable this on a Micros 9700?
RE: "Automatic inquiry" not occurring MICROS 9700 HMS
RE: "Automatic inquiry" not occurring MICROS 9700 HMS
RE: "Automatic inquiry" not occurring MICROS 9700 HMS
Wish I could help further. Good luck.