×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

MiCC email inbound workflow

MiCC email inbound workflow

MiCC email inbound workflow

(OP)


We currently are utilizing an inbound email workflow using the business schedule in conjunction with a holiday schedule. This works good for the most part. After hours and during the holiday schedule, any emails that come into the que are forwarded out to a certain email address that is monitored by the on call staff. The issue that arises, is that when there is an unscheduled early closure, for example the service dept closes at noon on a Friday. The emails that come into the que need to be sent to the other email address. The question I have is, is there a way to configure the que so that if no agent are logged into the email que (via ignite) the email automatically gets forwarded to a different email address. Very similar to a path unavailable scenario in an ACD path in the MiVB. Or can you configure an interflow so that if the email sits in que for a certain amount of time it sens out to an external email.

Another thing it would be great that when the emails get sent out, it will also retain a copy in the que so when the next time an agent logs in that email will be delivered to his/her inbox.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close