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Voice Item cannot play on aacc script

Voice Item cannot play on aacc script

Voice Item cannot play on aacc script

Hello Guys ,

I used the voice item features on call piliot to play an announcement , calls are routed to skillset configured on aacc so that agent can receive calls .
I do have the audio file loaded on Call Pilot , i used Application Builder to create the file . I can directly call the SDN number added in the SDN table , and hear the announcement,but while using the access file on AACC / (orchestration designer) , the voice does not play. Seems that my procedure is not complete , do you guys have an ide that can help me ?

Here my script

PLAY PROMPT VOICE SEGMENT access_file (with the access_file is the file loaded on call pilot)

Look forward to your reply.

Thanks !

RE: Voice Item cannot play on aacc script

You need to add a Voice Segment variable under Scripting Variables in AACC.
You will then reference the CallPilot Application and prompt number.
So your Voice Segment variable attribute will look like access_file:1.

You don't actually need to have an entry in the SDN table.

RE: Voice Item cannot play on aacc script

Hello ,
Thank you ,
Let me show you what i ve done on aacc side .

You can see at the top of this screenshot , it's the basic script , tli_new:8 with tli_new is the access file and 8 the prompt number.

Look forward to your rely ,


RE: Voice Item cannot play on aacc script

That should work if the Application Builder App is called tli_new and the app has a prompt 8.
Do you have ACCESS channels configured on the CallPilot?

RE: Voice Item cannot play on aacc script

Yes i

And While making a call i can read the channel status monitor on Call Pilot Manager and see the channel is active,for each call , call goes from one channel to another .

See the capatures below :

As you can see the green color on each channel 21-26-28 shown the call is in process.

Actually i have no idea on where it stuck , appreciate if you can point me on the right direction //

Thanks !

RE: Voice Item cannot play on aacc script

Why is it no coming on the Access channels 1-15? Its coming on Voice Channels is the Access setup correctly in the AACC and SDN etc. is other access working ok in the AACC or is none of it working?

RE: Voice Item cannot play on aacc script

Hello bignose21,

I see , i made 5 calls on an access file that is well working and all are coming to channels 1-15 ..
See below ,

Is there some to see ?

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