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Bi-Lingual AA on Partner messaging

Bi-Lingual AA on Partner messaging

Bi-Lingual AA on Partner messaging

(OP)
Hello all!
I know I can set the Avaya Partner Messaging R7 (NOT the PCMCIA Card, the Modular Messaging Unit) system up for Bi-Lingual mode, Prompts(i.e.when you log into your VM Barbara talks to you in both English and Spanish) and recorded Both Day and Night AA’s Menu in the primary and secondary languages.

But I can't remember how to make both AA’s available when an incoming call rings in. I have all the “right” things activated per Avaya SSO on-line help (see below). However, I can’t find a selector code and/or a feature (i.e. like in IPO, you can switch to another AA.) that would me to switch between 2 languages, nor can I find anything in the instructions.

There has to be a way to make this work, as there is a way to record a primary and secondary AA prompts.

BTW: I have tried using * and # on the incoming call to try to switch w/o success. (1=extensions and 2-9 direct callers)

Does anyone have an idea?



Just for the record, Avaya’ steps:
1) Log in to System Administration

a) 0 + #
b) Password + #
c) 9


2) Select 'Automated Attendant' [ 3]
3) Enter 'Automated Attendant Number' [1–4]
4) Select 'Day' menu or 'Night' menu [1] or [2]
5) Choose one of the following:


a) Listen to menu. [2] - Go to Step 6.
b) Modify menu. [6] - Go to Step 7.
c) If finished. [*#]


6) Choose one of the following:


a) Listen to menu prompt. If system is in Bilingual mode: [1]


i) Listen to menu prompt in Primary Language. [1] or
ii) Listen to menu prompt in Secondary Language. [2]


b) Listen to menu definition. [2]
c) If finished. [*#]


7) Choose one of the following:


a) Enter Selector Code, then choose one of the following: [1-9]


i) Modify Selector Code, then choose one of the following Selector Code Actions: [9]
ii) Selector Code transfer. [1] + extension number + # (or)
iii) Play submenu. [2] + submenu number + # (or)
iv) Play announcement. [3] + announcement number + # (or)
v) Direct extension transfer. [4] or
vi) Mailbox transfer. [5] + mailbox number + # (or)
vii) Delete Selector Code. [*3]
viii) Keep current Selector Code. To modify another Selector Code, return to beginning of Step 7. [6]


b) Select Dial 0/Timeout Action, then choose one of the following: [0]


i) Change Dial 0/Timeout Action, then choose one of the following: [9]
ii) Transfer to Call Answer Service Operator. [0] or
iii) Transfer to General Mailbox.[1] or
iv) Disconnect. [2] or
v) Transfer to extension.[3] + extension number + # or
vi) Transfer to mailbox. [4] + mailbox number + # or
vii) Keep current Dial 0/Timeout Action. [6] Return to beginning of Step 7.


c) If finished modifying menu definitions. [*#] NOTE: You must continue with either Step 8 or Step 9 and follow the instructions to save the menu definitions and menu prompts.


8) If system is in Bilingual mode, go to Step 9. If system is in Monolingual mode, choose one of the following:


a) Record a new prompt; [1] then after recording, press [1] and choose one of the following:


i) Approve. [*#] or
ii) Listen to prompt. [23] or
iii) Re-record prompt. [21] or
iv) Delete recording. [*3]


b) Use existing menu prompt and save menu definition changes. For Monolingual mode, procedure is finished. [#]


9) If system is in Bilingual mode, choose one of the following:


a) Primary Language. [1] or


i) Record a new prompt;[1] then after recording, press [1] and choose one of the following:
ii) Approve. [*#] - Return to Step 9.
iii) Listen to prompt. [23] - Return to Step 9.
iv) Re-record prompt. [21] - Return to Step 9.
v) Delete recording. [*3] - Return to Step 9.


b) Secondary Language. [2] or


i) Record a new prompt;[1] then after recording, press [1] and choose one of the following:
ii) Approve. [*#] - Return to Step 9.
iii) Listen to prompt. [23] - Return to Step 9.
iv) Re-record prompt. [21] - Return to Step 9.
v) Delete recording. [*3] - Return to Step 9.
c) Save menu definition and menu prompt changes. [#]

RE: Bi-Lingual AA on Partner messaging

*1

Quote:


Verifying System Operation
...
8. If the system is set for Bilingual Mode, press *1 to check the Day Menu
Prompt in the Secondary Language. You should also hear any recorded
Announcement.

RE: Bi-Lingual AA on Partner messaging

(OP)
Once again, T3 you have the 1st time correct answer. Thank you, kindly.

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