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Charged tips after Aloha EDC batch closed

Charged tips after Aloha EDC batch closed

Charged tips after Aloha EDC batch closed

(OP)
MGMT Aloha edc batch settled before server’s cc charge tips were entered for the night-
I was advised to fix the problem by:
1. Run Report>audit by date/employee to access her check info with full credit card number, expiration date, authorization code, and amount charged w/o tip.
2. Match: (A) server checkout merchant receipts (shows customer’s charged tips); (B) audit report results (NO charged tips applied/ONLY actual charge amount on check).
3. Under server’s employee number, start new table, ring in 1 N/A Bev. — mgmt reminder to charge for fountain drinks by requiring 1+ N/A Bev. per customer before the check may be closed/printed — close check, select credit card type (visa/mc/amex), manually enter corresponding cc number and expiration date, okay 1x, then apply charged tip, and close check.
4. Complete server checkout and clock out.
5. Log in to Aloha manager and launch EDC > Settle batch again to collect customer’s charged tips.

This will result in 2 charges showing up on the customer’s cc charges.

I am hoping that there is an easier/more efficient way to solve this problem using Aloha manager on the desktop to adjust the charges, even though the credit card batch has already been settled, instead of having to fix it FOH using the server’s employee number, by charging every tip individually and manually entering/authorizing each customer’s cc number & expiration date.

RE: Charged tips after Aloha EDC batch closed

There is not.
The best analogy I can provide is this. Adjusting for tips is like proofreading your work before you submit it to your teacher for a grade. You are not able to have one of those Oh wait I want to change something after you already have the grade. When the batch is submitted the charge has been graded

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.
We answer when they don't
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