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Avaya call flow

Avaya call flow

Avaya call flow

Hi all hope everything is ok.

I have the following issues, I have two voice system Cisco and Avaya, recently some changes will be made on the dial-peers this is regarding my TELCO upgrades that will affect the way we dial from inside the office. But I have a concern:
In the Avaya how can I look which is its gateway, is there a way to trace the call until the end?
I know if I change my route patterns in Avaya I can match the numbers to my telco but what if Avaya is connected to a gateway, I don't want to make any move until I have all the information related to the system.

I am working remotely, don't know the site.


RE: Avaya call flow

I don't fully understand the actual issue, but it sounds like your PSTN trunks want to have digits added/removed on calls. I would start with a "list trace station XXXX" on the phone in question. This will be very telling to which route patterns are in use for the phone call.

RE: Avaya call flow

Hi RandyCarroll, thanks for the reply.

I did that list trace station I know wich Route Pattern it is using.

now I know that the PBX has an LSP that is connected directly to the lines for inbound/outbound calls, here is a description of the issue:
nowdays we dial like: 9+001+(XXX)+XXX-XXXX for International LongDistance. TELCO receive 13 digits
After next month TELCO will need to get 10 Digits for that kind of call; what I need is to find if there is in PBX some there that could I need to modify forward-digits or alike to send 10 digits to TELCO.

Thanks and regards

RE: Avaya call flow

You could tell the route pattern to delete 3 digits, or you could also tell your users to dial differently and rebuild all of ARS as starter options.

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