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Agent Configuration Validation Tool

Agent Configuration Validation Tool

Agent Configuration Validation Tool

(OP)
thread959-1728936: AACC or CC7 Agent Configuration Validation Tool (ACVT)
thread959-1728936: AACC or CC7 Agent Configuration Validation Tool (ACVT)

Hi everyone,

The Contact Center has sent us an alert containing the next text:

Action: Run RCW/CCMA report using view dbo.UserValidationStatus & run Agent Configuration Validation Tool to fix affected agent data.

Please someone can explain us how to use the Agent Configuration Validation Tool or the Avaya user manual we have to look for?

Thanks.

RE: Agent Configuration Validation Tool

(OP)
Finally I found the Tool at "D:\agent_configuration_validation_tool-1.0.15\agent_configuration_validation_tool" and instructions on how to use it.

Thanks anyway.

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