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Hunt group calling issue

Hunt group calling issue

Hunt group calling issue

Hello Team,
I need a basic clarification. One of our client using Avaya IPO 500 v2 version 10.1. I have created hunt group for different department in sequential mode. The issue is if one of the member is busy in that group suppose 812, at that time if someone make a call to 812 then calling party receiving a busy tone but the customer wants that if the extension is busy then the call should be forward to other hunt group number. Is it possible to configure ?
Thanks in advance.....

RE: Hunt group calling issue

yes - call the group not the extn directly.

Do things on the cheap & it will cost you dear

RE: Hunt group calling issue

Or set forwarding on every user to the group that should answer.

RE: Hunt group calling issue

First of all Thanks for ur response team.
@h0lle : I did that programming already. But the fact is customer use mobile forward (No Ans) also. So every time they have to edit the group no and mobile number as per their need. Its somehow irritating. so I Just wanted to know that is it possible to rotate the call within the group after dialing the extension number. Any modification needed in hunt group parameter ?

Thanks in advance.

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