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Incoming call to block on a line

Incoming call to block on a line

Incoming call to block on a line

(OP)
Hi all,

I want to create a variable on AACC Orchestration Designer to block specific number for calling a line.

Have you already do it ,

Thanks !








RE: Incoming call to block on a line

done it in the scripting in OD created a CLID Variable barred_numbers_gv then in the Master_Script

IF CLID = barred_numbers_gv THEN DISCONNECT
END IF

You can assign a single number or a list to the variable

RE: Incoming call to block on a line

(OP)
HI @bignose21 ,

This process works ,however , it applied not only on the concerned line but on all skillsets which is not really the goal ,and i think it's because i set the condition in the Master Script , so when i try to apply it on the concerned skillset (line) , it did not block the number from calling the line .

Do you have an idea ?

Thanks !

RE: Incoming call to block on a line

so you have a CDN that goes to a separate script that then queues to a skillset? If so you should be able to put it in the other script.

RE: Incoming call to block on a line

(OP)
Hi @bignose,

That's Ok ,

Weird , i put the condition on the Top in the entire script then it's work


Thanks !




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