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ACCS IVR Silent
2

ACCS IVR Silent

ACCS IVR Silent

(OP)
Hi guys we are setting up a cloud IPO and ACCS solution. They are both integrated with no errors, but we are having issues with getting calls to route to the ACCS default extension. Incoming calls route to normal IPO exts with no issues but when we set the destination to the ACCS extension then the call is silent.

We can manually call the ACCS extension from any other extension on IPO and we are routed to the IVR, but this doesn't happen automatically when a call comes in from the SIP trunk. I can see the calls hitting the ACCS extension on System Status but no IVR announcement plays.

Any help would be appreciated.

RE: ACCS IVR Silent

What does the monitor trace say?

"Trying is the first step to failure..." - Homer

RE: ACCS IVR Silent

(OP)
Let me share those with you shortly, appreciate the response

RE: ACCS IVR Silent

(OP)
6000 is the ACCS extension that we created it's supposed to be dialed using a short code we created which is 3000. So on the short code we've set 6000|>>3000 Dial Ext.

When I dial 3000 it automatically gives me the IVR announcement but we get a silence when the call comes from the SIP trunk.

RE: ACCS IVR Silent

(OP)
Managed to resolve this but now SIP calls are routing to voicemail rather than ACCS IVR. Any help would be appreciated.

RE: ACCS IVR Silent

You are routing the call directly to the ACCS SIP extension, it should be routed to the shortcode.

"Trying is the first step to failure..." - Homer

RE: ACCS IVR Silent

(OP)
I've created a short code which is supposed to route it to ACCS. Please see the screenshots below to see if I have anything wrong.

The destinations that I can route to are only users and not shortcodes. Thank you.

RE: ACCS IVR Silent

Just type in the shortcode.

"Trying is the first step to failure..." - Homer

RE: ACCS IVR Silent

(OP)
Wow stupid me, works fine. Used to work different with our previous version. Thank you so much for the assistance.

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