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IPO Contact Recorder R9 migration to Media Manager R11 question

IPO Contact Recorder R9 migration to Media Manager R11 question

IPO Contact Recorder R9 migration to Media Manager R11 question

(OP)
Hi all,

We are migrating our customer that having an IPO SE R9 (included Contact Recorder) installed on hardware server to the IPO SE R11 as Virtual Machine (VMware)

My question is regarding Contact Recorder, the procedure of migration is not very clear on the Avaya documentation, as prerequisite, they said the Media Manager and Contact Recorder must be on the same server to run Migration !

But in our case, they are not on the same server (IPO R9 on hard server and IPO R11 on VM)

How I can restore the exiting call records from IPO R9 to the new Server with IPO R11 (Media Manager) ?

Thank you in advance.

RE: IPO Contact Recorder R9 migration to Media Manager R11 question

Hi NortAvaya.

I had a similar issue recently and used the following process to do the migration.

1. Upgrade the existing Hardware server device to support Media manager
2. Make sure that you have the second hard drive installed, if not you will need to move the 890001 directory to the new hard drive.
3. On media manager select migration > this will import the recordings database from contact store into media Manager
Once this is complete you can move to the migration from Chassis to VM
1. Copy all the files in your recordings directory of the old server to the new machine, keeping the directory structure the same.
2. Make a backup of the media manager set on the old server > 3 lines next to the IP Office server edition, select backup, and send to an FTP server
3. Restore this backup the same way on the new server, please remember to shut the media manager down first
4. Restart media manager, the old database should now be imported to the new server.

I logged this with Avaya and never got a clear answer, so figured it out myself.

Hope this help

RE: IPO Contact Recorder R9 migration to Media Manager R11 question

(OP)
Hi IPOfficeWTF

Thanks for your reply, yes I think this is the only way to do such migration

On the first step, I have some questions: "1. Upgrade the existing Hardware server device to support Media manager..", you mean I upgrade the whole IPO SE Server software on the existing server in order to have Media Manager ? do I need only to download iso file of IPO R11 and run the Upgrade from web management of IPO R9 ? it will not having issue with Server Hardware compatibility between R9 and R11 ?

My problem, we can impact existing server only after IPO Migration, so recording will be available after IPO Migration

Thank you.

RE: IPO Contact Recorder R9 migration to Media Manager R11 question

I would just check the release notes, but do not believe there is a restriction on the physical server hardware between V9 and V11.

Are you going onto a local WebLM licencing model or a Powered By Avaya model? if it is local then you will need to have access to your PLDS licencing in order to get the upgrade to V11 done on the original server, and then re-host onto the new server, that is unless you are buying new licencing.

Yes the upgrade is done by uploading the ISO through Web Manager

Take note though, if you go live on your new VM server and run for a couple of days, then try and do this migration, you are going to lose all the new calls on the new server when you restore the backup.

Cheers

RE: IPO Contact Recorder R9 migration to Media Manager R11 question

(OP)
Thank you IPOfficeWTF for your answers

Yes we use local WebLM for licenses on the existing IPO

I see now this procedure, but it will be hard for us to perform direct upgdrade on the existing server

I'w need to request customer to provide long downtime for this operation, because we have also ACCS server to be uprgaded simultaneously

Thank you

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