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quick reminder on call queing?

quick reminder on call queing?

quick reminder on call queing?

(OP)
Its been a long week already, and trying to work while fighting injury is fun.

Anyway, can someone remind me how I can send a call off to VM Pro when all the users in the group have "hunt group enabled" turned off?? right now it still ques the call.

RE: quick reminder on call queing?

Out of my brain that isn't possible directly. One option could be to overflow immediately if no agent is available. Into a sequential group with a virtual user pointing to a VM short code.

IIRC Avaya wanted to implement an option to disallow the last user to log out of a hunt group. But I don't know if the did that or not.

Nevertheless, it must be the responsibility of the end users to avoid such a situation. The last user could i.e. set the group OOS with a valid call handling for that situation.

Need some help with IP Office? https://www.fwilke.com/home
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

RE: quick reminder on call queing?

(OP)
I should clarify that I am not using any type of Call Center or Contact Center applications. This is just a basic hunt group using collective ringing.

RE: quick reminder on call queing?

Enabling VM on the group might do the trick....

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