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Need workaround when machine hosting VMpro is down
2

Need workaround when machine hosting VMpro is down

Need workaround when machine hosting VMpro is down

(OP)
I have all the routing always starting with the VMpro.
I encountered an issue that when the server is down for whatever reason, all the calls end in a black hole.
Now of course it makes sense - but I need a workaround without intervention.
Ideally, it would be able to use some basic routing when detecting that VMpro is not there.
How do I implement that, hopefully also with immediate action, so that the trigger for using the alternative routing is based on VMpro being dead and not on a call timing out after ringing into oblivion.

RE: Need workaround when machine hosting VMpro is down

Fallback destinations on the ICR?

RE: Need workaround when machine hosting VMpro is down

fallback, or create a group with the same name as the vmpro module and it'll fall back to that automagically.

-Austin
I used to be an ACE. Now I'm just an Arse.

RE: Need workaround when machine hosting VMpro is down

(OP)
Thanks.
It's working with a small caveat - the first call after the issue occurs does not go through.

I tested by disconnecting the network from the machine hosting VMpro.
The first call gets picked up by a blank as no phone rings. It's just dead silence.
The second call gets routed OK.

RE: Need workaround when machine hosting VMpro is down

just curious, does your VM Pro go down often? You make it sound like this is a normal thing. Not sure. But VM Pro is very reliable provided the machine that hosts it is. I run VM Pro on everything from Server 2019, Windows 7 & 10 machines, and even a small solid state mini pc with an atom processor. Down time is pretty much zero.

RE: Need workaround when machine hosting VMpro is down

(OP)
No, it does not happen often. And yes,you are right, if it goes down, it’s due to the machine it’s running on. In my case it is a virtual machine.

RE: Need workaround when machine hosting VMpro is down

definitely use backup ICR so that calls atleast go through.

Also, vmpro shouldn't be going down religiously, there's something wrong for sure. backup uninstall/install vmpro.

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