J Series phones Displaying "details" rather than "hold" when on a call
J Series phones Displaying "details" rather than "hold" when on a call
(OP)
Hi all,
We have a customer with new J Series phones and VMPro on an IPOffice deployment. They have a snag, that when a call to a DDI comes in, it says the below on the soft keys:
Hold, Conf, Trans, Drop.
When a call comes into the VMPro AA and routes to a Group, it shows the below on the soft keys:
Details, Conf, Trans, Drop.
Is there any way we can get the button to show Hold by configuring it a different way?
Many thanks!
Daniel
We have a customer with new J Series phones and VMPro on an IPOffice deployment. They have a snag, that when a call to a DDI comes in, it says the below on the soft keys:
Hold, Conf, Trans, Drop.
When a call comes into the VMPro AA and routes to a Group, it shows the below on the soft keys:
Details, Conf, Trans, Drop.
Is there any way we can get the button to show Hold by configuring it a different way?
Many thanks!
Daniel
Talk To Other Members
RE: J Series phones Displaying "details" rather than "hold" when on a call
RE: J Series phones Displaying "details" rather than "hold" when on a call
its not no, its just a normal transfer to the mailbox (as they call it) with the hunt group in there.