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J Series phones Displaying "details" rather than "hold" when on a call

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DanielStaveley

DanielStaveley

Systems Engineer
Joined
May 17, 2019
Messages
2
Location
GB
Hi all,

We have a customer with new J Series phones and VMPro on an IPOffice deployment. They have a snag, that when a call to a DDI comes in, it says the below on the soft keys:

Hold, Conf, Trans, Drop.

When a call comes into the VMPro AA and routes to a Group, it shows the below on the soft keys:

Details, Conf, Trans, Drop.

Is there any way we can get the button to show Hold by configuring it a different way?

Many thanks!
Daniel
 
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is it a assisted transfer action in vm pro?
 
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Apologies for the delay!

its not no, its just a normal transfer to the mailbox (as they call it) with the hunt group in there.

 
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