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How to stop "transferring to attendant" when a mailbox is full

How to stop "transferring to attendant" when a mailbox is full

How to stop "transferring to attendant" when a mailbox is full

(OP)
I have a user that gets a lot of calls. I created a mailbox class that blocks call answering when the mailbox is full. However, now the operator is getting all these calls because it says the mailbox is full, transferring to an attendant. Is there a way to just give the "goodbye" and hang up instead of transferring to an attendant? i cannot seem to find this option anywhere. i thought it might be linked to the revert DN. but removing the revert DN did not change anything. i guess it really is just for when people dial 0.

RE: How to stop "transferring to attendant" when a mailbox is full

There is an option in the mailbox "Block Message Call Handling" - either go to revert DN or disconnect.

RE: How to stop "transferring to attendant" when a mailbox is full

(OP)
That option is greyed out. It appears to only be used when the Block Incoming Messages option is set to Always block or a temp greeting is recorded. It seems to be more of an out of service type setting.

RE: How to stop "transferring to attendant" when a mailbox is full

Right. I missed the part about blocking when the mailbox is full.
I remember having a similar situation where I made an AppBuilder app that simply disconnected after playing "Goodbye". Then made the revert DN for the mailbox route to the app.

RE: How to stop "transferring to attendant" when a mailbox is full

(OP)
That works. The caller still has to hear two system messages about being transferred. But it gets the job done.

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