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sending internal hunt group calls out after hours??

thread940-1794669

sending internal hunt group calls out after hours??

sending internal hunt group calls out after hours??

(OP)
So here is the scenario. I have a resort with an IP office. Everything routes correctly through the auto attendant both day and night. The issue is that if guests who are staying on property call the front desk (HG 200)after hours it just rings and rings the phone to no answer. they want any off hours calls to go to the oncall extension, which never changes. Its a phantom extension that forwards to a cell phone.

at first I thought the best idea was just take the dial 0 short code and send it to VM Pro and use a condition to route it based on business hours. HOWEVER, the issue is that all of the guest phones have a one touch button to the front desk, and its programmed to dial the actual hunt group. Am I over thinking it? is the best way to do this to just renumber the main hunt group, and then send the 200 short code to VM Pro and use a condition with an Office hours time profile?

RE: sending internal hunt group calls out after hours??

Create a Time Profile in the IPO for the front desk open hours, put that time profile on the front desk falback time profile, make the Night Service destination a separate group that is sequential and has the phantom extension that is forwarded to the cell.

RE: sending internal hunt group calls out after hours??

You dont need the phantom group. You can add the destination number directly to the night service destination field.

RE: sending internal hunt group calls out after hours??

As per documentation :)-

RE: sending internal hunt group calls out after hours??

(OP)
yes..the documentation says you can add that number, but I have never gotten any to work. Says you can send it too a short code too, never gotten that to work either.

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